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RecentUser
Aspiring Contributor
3,287 Views
Message 1 of 21

BT Infinity 1 Not activated on the day promised: 27/11/2014

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Dear Sir/Madam, 

 

My Broadband - Unlimited BT Infinity 1 connection was supposed to be activated yesterday 27/11/2014, but you did not activate it. You also changed the original date you promised and this is the second day you promised. 

 

It says following message.

We are currently investigating your Broadband order with our suppliers and will keep you updated with any progress. Please continue to check online for further updates.

 

I am without broadband for almost more than 12 hours now. This is not a pleasent experience to get started. I would be greatful to you if you could  look into my account and activate my connection at least today. Thank You.

 

 

Kind Regards, Resent User. 

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20 REPLIES 20
ray_dorset
Distinguished Guru
3,285 Views
Message 2 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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Sorry mate, this is a customer to customer forum with occasional help from the BT mods.

I suggest you remove your account number as this site is indexed by Google, Yahoo etc and all posts are public.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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RecentUser
Aspiring Contributor
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Message 3 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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Done. Is there anybody that could help me in this matter?
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ray_dorset
Distinguished Guru
3,274 Views
Message 4 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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You could call the helpdesk or tweet @BTCare

A mod here may respond but it will take a few days to get a response.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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ray_dorset
Distinguished Guru
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Message 5 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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I assume you've plugged in the HH5 and turned it on.

What colour are the lights?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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NeilO
Moderator
Moderator
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Message 6 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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Hi RecentUser,

 

Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll chase up your order with the suppliers. You can find the link by clicking on my username.

Thanks

Neil

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RecentUser
Aspiring Contributor
3,201 Views
Message 7 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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Dear ray_dorset,

Yes, I've plugged in. Light is flashing red.
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RecentUser
Aspiring Contributor
3,199 Views
Message 8 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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BT Infinity 1 Activation:

 

 First date 24/11/2014 : Said the Order was lost in the system. 

 

 Second date  27/11/2014: Disconnected from my earlier supplier around 10.30 AM. Did not  activate. Following message displayed. 

 

We are currently investigating your Broadband order with our suppliers and will keep you updated with any progress. Please continue to check online for further updates.

 

1 Day late to activate. 

 

 

 

 

 

  

 

 

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RecentUser
Aspiring Contributor
3,197 Views
Message 9 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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I have contacted you through contact the mods. Please get back to me.
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john46
Distinguished Sage
3,195 Views
Message 10 of 21

Re: BT Infinity 1 Not activated on the day promised: 27/11/2014

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@ recent user

The mods will contact you now within 3/5working days personally by email or phone
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