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terry5216
Beginner
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Message 1 of 2

BT Infinity 1 speed suddenly dropped

I have regularly been getting 34-36mbps for the last year from an upto 38mb line. Now my liner can apparently give "upto" 52mb. W"hy is it then that my speed has now dropped about a fortnight ago to 26-28mb? According to BT I can get between 32-44mb on my line, so why the sudden drop when they're saying the line speed is higher now at 52mb than it was before when it was 38mb? In a nutshell I was getting 36 from a 38mb line and now I'm getting 28 from a 52mb line! What gives?

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john46
Distinguished Sage
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Message 2 of 2

Re: BT Infinity 1 speed suddenly dropped

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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