BT Infinity 1 upgraded to Infinity 2 today

[brianbru]

Hi

I've been on Infinity 1 for a couple of years initial speed of 52 meg, over a year settled as currently around 44 meg connection.

Doing the BT speed test shows my line profile set at 45 meg.

My BT hub downstream sync speed is at 49 d/ 10 up and has never fluctuated ever with occassional hub restarts.

Upgraded today  and absolutely no change, all figures above remain static.

Contacted BT India call centre who eventually put me through to faults.I understand the taking " up to 10 days" for line to stabilise but when I last had an engineer visit at the green box, my line profile  jumped from 40me to 62 meg ( when previously an infinity 2 customer.

I've been advised to wait to see what happens, but with absolutely no change in line profile or hub down sync I'm not overly optimistic,

Can any mods help please

Brian Nckechnie

[Keith_Beddoe]

@brianbru

It will not be any faster if your line cannot support it. If you are only getting 44Mbs, then that is the limit that your line will support, Infinity 2 will make no difference to that, as its only a software change.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

[gg30340]

The only difference between Infinity 1 and Infinity 2 is a software cap on infinity 1 to stop your line getting above 52Mbps if it was capable of doing that.

You are unlikely to see any change from Infinity 1 to Infinity 2 if you were only able to get 45Mbps on Infinity 1.

The maximum speed for Infinity one is 52Mbps and you are apparently not able to even get that so you would be unable to get any faster on Infinity 2.

To see what is estimated for your line can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

[brianbru]

Hi

My line when I previously had infinity 2t did have a 70 meg profile, so expected some kind of increase today, as stated no change to line profile or hub downstream as yet.

When i last had my speed increased i got a text from engineer and email to confirm upgrade, nothing to day 

thanks for info

regards

Brian

[brianbru]

Hi

Previously had a 70 meg profile when previoulsy on infinity 2, and before taking contract BT line checks said i should get 60 to 70 meg.

If no speed increases after 10 days guess I'll just have to back to infinity 1, bit disappoingting when I had speeds in the 70's before

thanks for info

regards

Brian

[gg30340]

The 10 days is a myth. You should have noticed any change instantly.

Can you post the stats that have been requested in order to establish if there is a possibility of your line supporting better speeds.

[john46]

it could take up to midnight for the software cap to be removed

[Webby]

Post the result of the dsl checker.

[brianbru]

BT BROADBAND AVAILABILITY CHECKER Telephone Number on Exchange HALFWAY is served by Cabinet 16 Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date WBC FTTC 18x2 Provide Availability WBC FTTC 18x2 Sim Availability Left in Jumper   HighLowHighLow         Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) WBC FTTP Availability Date         ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date       Left in Jumper Other Offerings       Availability Date         VDSL Range A (Clean) 74 54.8 20 17.8 47.6 Available -- -- Yes -- VDSL Range B (Impacted) 62.7 38.3 20 10 31.5 Available -- -- Yes -- FTTP on Demand 330 30 -- Available -- -- -- -- WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available -- -- -- Yes WBC ADSL 2+ Annex M Up to 1 Up to 0.5 1 to 3.5 Available -- -- -- Yes ADSL Max Up to 1 -- 0.75 to 2.5 Available -- -- -- -- WBC Fixed Rate 0.5 -- -- Available -- -- -- Yes Fixed Rate 0.5 -- -- Available -- -- -- -- VDSL Multicast -- -- -- Available -- -- -- -- ADSL Multicast -- -- -- Available -- -- -- --

Brian Mckechnie

[brianbru]

FAQ 1. Best Effort Test: -provides background information.   Download Speed   32.79 Mbps 0 Mbps 40.75 Mbps Max Achievable Speed  Download speedachieved during the test was - 32.79 Mbps  For your connection, the acceptable range of speedsis 40 Mbps-40.75 Mbps .  Additional Information:  IP Profile for your line is - 40.75 Mbps 2. Upstream Test: -provides background information.   Upload Speed   8.29 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 8.29Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault. If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. Please visit the FAQ if you are unable to understand the test results.