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Newbie
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Message 1 of 24

BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

So recently my connection has been upgraded from BT Infinity 1 to BT Infinity 2 and my download speed has decreased by 15MB, I Used to get around 33MB Download but it has now slowed to 18MB, and This was since the upgrade; My upload has gained 1.1 MB which in my opinion still isn't what I should be dealing with. This is currently the best connection I can get but the speeds fluxuate so much it's not reliable at all; at one point the upload was at 6MB for one hour then decrease to 2.4 Again; I am just using a Grey ADSL cable if that helps and not the Red one for Fibre

 

-Jay

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23 REPLIES 23
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Newbie
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Message 2 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

Screenshot_2.pngScreenshot_1.png

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Sage
469 Views
Message 3 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

Please  run THIS speedtest, after the first test completes click on the Further Diagnostics button and post that result.

 

From the availabilty checker there appears to be no advantage being on Infinity 2 as your max download is within Infinity 1.

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Newbie
457 Views
Message 4 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

Screenshot_3.png

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Highlighted
Sage
426 Views
Message 5 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

If you have an HH5 can you post lines 1 - 12 from the troubleshooting/helpdesk page?

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Newbie
404 Views
Message 6 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

Whats an HH5? Can you explain 

 

-Thanks 

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Distinguished Sage
Distinguished Sage
399 Views
Message 7 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

BT Home Hub 5

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Newbie
396 Views
Message 8 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

Yes I do have a Home Hub 5, Could you link me to the support desk page; and I will give you the results

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Distinguished Sage
Distinguished Sage
392 Views
Message 9 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

On the hub management page click on Troubleshooting then Helpdesk, you will then need to enter the admin password.

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Newbie
367 Views
Message 10 of 24

Re: BT Infinity 2 18MB Download 2.4MB Upload [Worse Than Infinity 1]

Screenshot_5.png

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