Can I just double check something with you all please?
I have just discovered that a friend has been paying for BT Infinity 2 for years but only has a speed of 32Mbps up and 6Mbps down.
I've done a check, and in fact BT told her when she renewed her contract last week!!!!, that her max speed available is around 32Mbps.
My advice to her is to complain and reduce to Infinity 1. My question is, will her speed stay exactly the same or will it drop slightly?
The download speed will stay the same.