Been having a problem with our internet for the last month it wasn't staying connected for longer than a day, but the reconnect would be pretty quick. Two weeks ago we had a complete loss of internet, there was a DSL line connection but no internet, after mutiple engineers 2 days ago the internet finally came back.
The issue at the moment is that the connection still isn't stable enough to reach top speed, it could last for up to 12 hours or for as little as 2 minutes but for sure it will disconnect and after each disconnect it will take around 2.5 mins for the PPPoE to connect. We do not turn the router off and all tests I run are from my ethernet connected PC.
BT speedtest have us sitting in 74-80mb download because we are so close to the cabinet. We're roughly getting 30-47mb at the minute but this is at least better than 0 we had last week.
I'm wondering if there might be any issue that my homehub isn't compatible with the cabinet.
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ51318895|
|3. Firmware version:||Software version 184.108.40.206.220.127.116.11.11 (Type A) Last updated 10/07/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 01:25:12|
|6. Data rate:||14999 / 44301|
|7. Maximum data rate:||19435 / 56542|
|8. Noise margin:||6.9 / 5.6|
|9. Line attenuation:||29.2 / 7.3|
|10. Signal attenuation:||29.6 / 17.5|
|11. Data sent/received:||74.1 MB / 422.0 MB|
|12. Broadband username:||email@example.com|
enter your phone number and post results remember to delete number
|FTTC Range A (Clean)||80||75.1||20||20||--||Available|
|FTTC Range B (Impacted)||80||73.4||20||19||--||Available|
|WBC ADSL 2+||Up to 1||--||1 to 3.5||Available|
|ADSL Max||Up to 1||--||0.75 to 2.5||Available|
|WBC Fixed Rate||0.5||--||--||Available|
|BET||Up to 2||--||--||Available|
connection and even attainable low compared to your dslchecker estimate
are you using the test socket with a new filter or do you have a SSFP? if the latter are you able to try the test socket with filter to see if that improves your connection
This issue still occured when I was connected to the test socket with a filter, recently an engineer replaced the plate to an openreach mk 3, so I have no need for the filter anymore and basically stopped ussing the test socket since then
it is not the first MK3 that has been faulty but if you arehappy that it is ok then you need to phone customer services and get engineer back as you speed is well below your estimated speed you may need a boost engineer
Sort of don't want to jinnx my internet by causing it to disconnect at the minute but maybe later tonight I can switch it over to test and check the results in the morning.
I have had a number of engineers out the past few weeks, I'll be receiving a call back from BT support tomorrow, just to see how the internets been progresssing this weekend. Ill possibly book an engineer visit during the call.
Does a boost engineer work on these specific types of problems?
as the name suggest he is trying to improve/boost your conenction speed especially if well below estimated they have additional equipment to do further tests on your line