Apologies for missing all your calls! I listened to all voicemails so thank you for those.
So on Wednesday night 16th we ran some tests and at around 8pm we were getting 75mb download, when before at this peak time we'd be getting more like 7mb.
So a massive improvement! Firstly i'd like to thank you and the team for looking into this and solving the issue.
Secondly it would be great if you could just explain briefly the main issue. I think i'm right in saying that our VLAN was too congested? And so we were switched to another VLAN that didn't have as many connections relying on it?
If that's the case, is there a possibility of a time in the future where our current VLAN gets too congested as more customers come on board?
Thanks again David.
@DavidM I'm so sorry I missed you again.
I'll have my phone on and ready at 5pm today if you're around.
Otherwise I believe you said tomorrow in the voicemail - i'll do my best to answer then if so.
@DavidM David I'm really really sorry, long story short it's very difficult for me to get to my phone. If you're still working today can we try and set a specific time for you to call? When works best fot you? Thanks