Since day 1 of installing BT Infinity 2, we have had no luck with speeds whatsoever. For instance we get a 0.50 upload! Atrocious! Anyway.. I have started to look into this more since my friend got Infinity (he lives a minute walk from me). He gets speeds from around a 40mb download and a 10 upload, when I get a 10 download and 0.50 up? The weird thing is, is that I get a better ping? Something tells me this is wrong, I have rung countless times and have had no look. Today an engineer came down my road to install internet to someone else, I even asked him myself and he said something isn't right. Personally I believe the engineer I had install Infinity for me didn't know what he was doing as I had to do all the computer work for him.. stupid right? I really want to livestream and it is impossible at 0.50 upload. Surely for the money I am paying I should get more of a 0.50 upload? Is there a way to request a engineer to come? Thats if something is wrong, becuase my friend who does live a minutes walk away gets those speeds when I struggle to even break in double figures! Reply with what information is needed and thankyou in advance!
Hi, thankyou for reply.
How do I do this?
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ41942726|
|3. Firmware version:||Software version 22.214.171.124.126.96.36.199.6 (Type A) Last updated 12/08/14|
|4. Board version:||BT Hub 5A|
|5. VDSL uptime:||0 days, 01:05:20|
|6. Data rate:||559 / 18428|
|7. Maximum data rate:||609 / 18562|
|8. Noise margin:||6.2 / 6.3|
|9. Line attenuation:||0.0 / 29.6|
|10. Signal attenuation:||0.0 / 24.6|
|11. Data sent/received:||24.1 MB / 501.4 MB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||No|
Can you run this checker and post back a screen shot of the results
Do you know how far you are from the Fibre cabinet. See distance to speed graph.
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
Infinity is VDSL2
If you know your distance from the cabinet it will show you more or less what speed you should be getting. It can obviously be less speed depending on the quality of your line.
Okay, well regarding my recent test.
My download was 17.42 so around 1200 metres. So surely I should be getting at least a faster upload?
The graph is highlighting the drop off of speed the further you are from a cabinet. You are circa 1500m away.
Your acceptable download speed range is 25.6-10.4 . You appear to be on a B Range line or at the very bottom of the A Range. As such it is very probable that nothing will be done to help you - ISPs don't care about upload speeds especially when the download is within the relevant range - even though your upload is below the bottom speed quoted.
You should not have been put on Infinity 2 as you can't even achieve the maximum for Infinity 1.
Could you run this test ,do the further diagnostics and post the results - the IP profile for the upload will be either 20Mbps for an Infinity 2 connection or 10Mbps for Infinity 1
Was typing this whilst the two previous messages were posted.