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Beginner
432 Views
Message 11 of 21

Re: BT Infinity 2 Incredibly Slow

Here are the further diagnostics:

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 17.34 Mbps
  
0 Mbps18.87 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 17.34 Mbps
 For your connection, the acceptable range of speedsis 13.21 Mbps-18.87 Mbps .
 Additional Information:
 IP Profile for your line is - 18.87 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 0.51 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.51Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

 

Says 20mbs is maxiumum, cant even make 1. What a joke!

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Highlighted
Beginner
430 Views
Message 12 of 21

Re: BT Infinity 2 Incredibly Slow

Its weird though how I can almost hit the maximum for download, but no where near upload? Hm.

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Highlighted
Recognised Expert
428 Views
Message 13 of 21

Re: BT Infinity 2 Incredibly Slow

You need to ring up and demand to be put onto an Infinity 1 contract.

 

The tester always shows 20Mbps for an Infinity 2 connection regardless of actual speed.

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Highlighted
Beginner
426 Views
Message 14 of 21

Re: BT Infinity 2 Incredibly Slow

I think I might have too, what a joke! Can I lay any hope into them fixing the line, to make it better? 

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Highlighted
Recognised Expert
417 Views
Message 15 of 21

Re: BT Infinity 2 Incredibly Slow

Being honest - No.  Even the Mods have posted on the forum that  they don't really get involved with upload speeds and you are comfortably within the download range which indicates there isn't necessarily a problem with the line anyway.

Hopefully someone may have an idea as to how you can approach BT to get the upload looked at if you are very lucky.

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Beginner
415 Views
Message 16 of 21

Re: BT Infinity 2 Incredibly Slow

Yeah that would be perfect, I would love to livestream but with a 0.50 upload speed it is quite frankly impossible. I hope someone can help me out regarding upload tomorrow, thanks for all your help and I will reply in the morning/tomorrow, good night.

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Highlighted
Beginner
385 Views
Message 17 of 21

Re: BT Infinity 2 Incredibly Slow

Anyone know how I can upcreaste the upload speed? I should be getting better.

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Highlighted
Moderator
Moderator
374 Views
Message 18 of 21

Re: BT Infinity 2 Incredibly Slow

Hi includo,

 

I'm sorry to see you're having issues with the upload speed on your connection, we will be happy to look into this further for you.  Please use the 'contact the mods' link in my forum profile to send in your details and we'll help if we can. You can find the link by clicking on my username.

Cheers

Neil

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Highlighted
Sage
373 Views
Message 19 of 21

Re: BT Infinity 2 Incredibly Slow

There's nothing you can do from your end.

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Highlighted
Beginner
350 Views
Message 20 of 21

Re: BT Infinity 2 Incredibly Slow

Hi Neil, I have contacted the mods.

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