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j0n
Aspiring Contributor
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Message 1 of 2

BT Infinity 2 Installed today - Very Poor Speeds

Hi,

I have just had BT Infinity 2 installed today to an Openreach Engineer. The BT Wholesale Checker shows the following for my number:

FTTC Range A (Clean) 59.3 43.7 16.2 10 -- Available
FTTC Range B (Impacted) 49.7 26.7 16.2 7.4 -- Available

But a wired speedtest.net result comes back with: just 22Mbps http://www.speedtest.net/my-result/3287469432

 

The Hub5 is plugged directly into the new faceplate that has been installed - and i dont have any extensions or anything like that to confuse things.


I have gone into the Hub 5 connection status which shows:

VDSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 04:43:37
Downstream: 23.38 Mbps
Upstream: 5.45 Mbps

What can I do? as a 20Mb line is not much more impressive than the 7Mb i was getting on my traditional ADSL line.

Thanks

 

Jon

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1 REPLY 1
GarethjWilliams2014
Contributor
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Message 2 of 2

Re: BT Infinity 2 Installed today - Very Poor Speeds

i would suggest leaving it for 10 days see if things improve as they do say there is a 10 day training phase, if nothing improves after that then i would come back see if you can get a mod to help you out as they are a good bunch here all uk based 

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