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Newbie
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Message 1 of 7

BT Infinity 2 connection speed dropped

Hi, since i seriously tried many times to contact the BT by phone (obviously useless as usual) I would like to try and ask you guys a queation here.

I joined BT in may 2016 on Infinity 1. Connection speed DOWNLOAD was at more less 51.5Mbps.

Month later upgraded to Infinity 2. Connection speed had increased to around 72 Mbps.

Now few days ago the connection was on and off as there was some problem in my area.

Hours later it got fixed but my connection speed never came back to anywhere close to 70Mbps and now its stabile but all the speedtests I do show me precisely 51.5Mbps.

Tried to ring few times but those CS guys are completely unreliable and got no clue.

Any clues on how to actually get my speed back to what it should be? Bare in mind i didnt touch the equipement. Tests are done while connecting by Ethernet cable to the Hub.

Thanks
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6 REPLIES 6
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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT Infinity 2 connection speed dropped

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

if conenction was reset/dropped often when there was work going on then that could account from drop in conenction speed and therefore drop in profile and more than likley increase in noise margin from normal 6db

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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Highlighted
Newbie
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Message 3 of 7

Re: BT Infinity 2 connection speed dropped

Wholesale fttc check

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

High Low High Low
VDSL Range A (Clean) 80 77.6 20 20 -- Available -- --
VDSL Range B (Impacted) 80 55 20 15.4 -- Available -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


Left in Jumper

WBC ADSL 2+ Up to 19 -- 17 to 20.5 Available -- Yes
WBC ADSL 2+ Annex M Up to 19 Up to 1.5 17 to 20.5 Available -- Yes
ADSL Max Up to 8 -- 7 to 8 Available -- --
WBC Fixed Rate 2 -- -- Available -- Yes
Fixed Rate 2 -- -- Available -- --
Other Offerings




Availability Date



VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --
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Highlighted
Newbie
334 Views
Message 4 of 7

Re: BT Infinity 2 connection speed dropped

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 50.37 Mbps
  
0 Mbps53.24 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 50.37 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-53.24 Mbps .
 Additional Information:
 IP Profile for your line is - 53.24 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 16.3 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 16.3Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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Newbie
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Message 5 of 7

Re: BT Infinity 2 connection speed dropped

1. Product Name: HomeHub5

2. Serial number: +076286+1605016936

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 8/5/2016

4. Board version: 01A

5. VDSL uptime: 2 days, 02:25:05

6. Data Rate: 20000 / 54999

7. Maximum Data Rate: 20413 / 89268

8. Noise Margin: 6.1 / 9.3

9. Line Attenuation: 17.2 / 13.2

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 682.5 MB / 3.0 GB

12. Broadband username: bthomehub@btbroadband.com

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Highlighted
Newbie
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Message 6 of 7

Re: BT Infinity 2 connection speed dropped

Quiet line test.... its just quiet? 😄

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Highlighted
Contributor
311 Views
Message 7 of 7

Re: BT Infinity 2 connection speed dropped

Same issue as me after problems on Wednesday. My connection dropped by nearly 20mbps from high 50's to high 30's.

 

Always had 54 plus since it was installed. No joy from the so-called help at the call centre. Must be a conflict my end that suddenly surfaced in the last 3 days!!!

 

Luckily for me, my contract is up in September, so unless it improves and goes back to what it has been, I am leaving BT.

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