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scotto52
Beginner
1,241 Views
Message 1 of 10

BT Infinity 2 installed but slow speeds

I've had my BT Infinity Unlimited 2 package installed on the 20th of March, lured in by BTs promise of between 75-80mbs download speed, but am still only getting 19 (sometimes less) according to http://www.speedtest.bbmax.co.uk/.

 

How long will it be before I see the (promised) speeds? Its been 7 days so the line should be settled in by now!

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9 REPLIES 9
runamonk
Contributor
1,235 Views
Message 2 of 10

Re: BT Infinity 2 installed but slow speeds

That test is **bleep** and very inaccurate.

 

Have you tried Speedtest and ADSL Checker?

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scotto52
Beginner
1,228 Views
Message 3 of 10

Re: BT Infinity 2 installed but slow speeds

Just tried Speedtest and this came out at 21mbs so not much difference really.

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runamonk
Contributor
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Message 4 of 10

Re: BT Infinity 2 installed but slow speeds

What does BT adsl checker report? Can you post the line stats on your modem?

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scotto52
Beginner
1,211 Views
Message 5 of 10

Re: BT Infinity 2 installed but slow speeds

ADSL Checker shows:

 

                        Downstream Line        Upstream Line    Downstream Range      Availability

                        High        Low            High   Low

FTTC Range A    80           72.2           20      19.9                 --                      Available

 

FTTC Range B    80           60              20      17.9                 --                      Available

 

 

According to Speedtest my Upload was 19mbs so this seem fine.

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runamonk
Contributor
1,203 Views
Message 6 of 10

Re: BT Infinity 2 installed but slow speeds

What are the line stats on your modem? If those are similar then the problem isn't with the BT service but with your computer or with your actual router. Getting closer.
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scotto52
Beginner
1,197 Views
Message 7 of 10

Re: BT Infinity 2 installed but slow speeds

How do I get the modem line stats?

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scotto52
Beginner
1,187 Views
Message 8 of 10

Re: BT Infinity 2 installed but slow speeds

OK I figured how to get this now from the Hub:

 

Downstream: 63.65 Mbps

Upstream: 18.8 Mbps

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runamonk
Contributor
1,142 Views
Message 9 of 10

Re: BT Infinity 2 installed but slow speeds

Well unless there is a dns/path issue your connection looks good so far as throughput goes. Although it's interesting that your actual speed tests are coming in pretty low.
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PC
Recognised Expert
1,127 Views
Message 10 of 10

Re: BT Infinity 2 installed but slow speeds

So it looks like your getting a good speed into the HH5.

 

Are you connecting to a laptop via wireless?

 

If so is it a wireless g or n.

 

Wireless g will only give about 25Mbps even when sitting next to the HH.

 

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Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


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