I've left this late in the game to ask for help now as my contract is nearly up I've just ben so busy. I upgraded with the understanding my speed would be upgraded to I think it was 56 or 58Mbps which I would have been delighted with but they have never changed at all wich leads to think did the change in effect even take place? My contracts up in April and I know the price difference isn't that big of a deal but surely theres no point in paying for a service I'm not currently getting.
My only worry is that if I do downgrade I'm afraid my spped might get messed up and knowing my luck I'll end up in the low teens
I really do feel like this is a 2 minute job that an enginner could probably sort. I'm not sure I'm not that techncally minded. Any advice would be most greatful.
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Speed is dependant on line length and it looks like yours is too long to go any faster.
If you have a Homehub 5, can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home or http://bthub.home
Please miss out any data you don't want to post
From the Helpdesk data it should be easier to say if your line is too long.
Sorry, I didn't spot that.
In that case can you post your IP Profile by running the BT Performance test at www.speedtest.btwholesale.com please? When the first test has finished, press the Further Diagnostics button then after you enter your phone number, your IP Profile should be displayed.
Thanks. As you can see your Upstream Rate IP Profile is 20 Mbps which means you are on Infinity 2, but it looks like your line is too long to go any faster.
I think you have been mis-sold Infinity 2 and you should be moved back to your old contract for free.
not sure you have been mis-sold if you chose to upgrade but you should certainly downgrade back to infinity 1 and if contract due then use the options team who are uk based and they will sort it 0800800030
This may help the OP :-
|Table of FTTC speed against distance from the street cabinet|
|Distance from the street cabinet (km)||FTTC fibre broadband connection speed (Mbps)|