cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
phil_ashworth
Beginner
839 Views
Message 1 of 16

BT Infinity 2 problems

Yesterday (Friday 5th June) our infinity connection was finally enabled on our connection. We had waited 4 months since the first cabinet on our exchange to be enable and ours was the last. So we were very keen to see if there was an improvement on our 5 down and 0.3 up, we were very skeptical as we have had problems with BT in the past. Our first test showed a massive improvement on the upload, it had increased to 5 up! (And I know the connection speeds vary in the first week or so) but 5 was good enough for now even though we were promised higher. Now we get on to the download, other people I knew on our exchange but a different cabinet said that initially they got 35 down on BT Infinity 2 but it has now maxed out at 75 down. We on the other hand are getting between 8 - 12 down. This to me seems very low for an initial speed and I can't see how we would ever get near 76 down if our initially speed isn't even in double digits?! Also our connection kept restarting every half an hour during that evening and continues to do so this morning. Also when the connection was actually working alright last night, I was getting 80% loss on the connection and 200 ping when I was gaming. I can tell you that isn't fun to use.

 

TL;DR - Before fibre we got 5 down and 0.3 up, we are paying for BT Infinity 2 and are now getting 12 down and 5 up. We are skeptical whether our connection will ever reach anything near 76 down. Also a couple other connection issues.

 

Thanks

0 Ratings
15 REPLIES 15
imjolly
Distinguished Sage
Distinguished Sage
830 Views
Message 2 of 16

Re: BT Infinity 2 problems

enter your phone number and post results  remember to delete your number  https://www.btwholesale.com/includes/adsl/main.html

 

go to troubleshooting then helpdesk and post 1-12



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
phil_ashworth
Beginner
828 Views
Message 3 of 16

Re: BT Infinity 2 problems

Screenshot_31.pngScreenshot_32.png

 

Starting to think I should downgrade to BT Infinity 1 😞 so long for waiting 6 months for nothing

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
825 Views
Message 4 of 16

Re: BT Infinity 2 problems

you can see from your estimate that at best you can get 30mb connection speed so yes you should downgrade to infinity 1  call options team 0800800030 they are uk based and will help you

 

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
824 Views
Message 5 of 16

Re: BT Infinity 2 problems

was this a self install?  if so are you using the test socket with a new filter or do you have a SSFP?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
phil_ashworth
Beginner
822 Views
Message 6 of 16

Re: BT Infinity 2 problems

Self install and yeh I will downgrade then

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
817 Views
Message 7 of 16

Re: BT Infinity 2 problems

so are you using test socket?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
phil_ashworth
Beginner
811 Views
Message 8 of 16

Re: BT Infinity 2 problems

i am using one of the filters that came with the new hub

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
807 Views
Message 9 of 16

Re: BT Infinity 2 problems

ok but are you using test socket or somewhere else?  or do you have a socket like this  fibre SSFP.jpg

 

 

test socket.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
phil_ashworth
Beginner
806 Views
Message 10 of 16

Re: BT Infinity 2 problems

I am using the standard one port thing. Not the one with two ports. 

0 Ratings