I am having download speed issues with my BT inifinty 2 connection (slow download speeds) for a couple
of weeks now.
This is the second time I have raised the same fault with BT (first ticket was closed without issue being fixed)
For a couple of years now been with BT infinity 2 and I have been getting near full speed when both
downloading and uploading (Iam close to cabinet 100meters) I normally get
Been very happy for the last few years paying over £50 a month for this great quality service ..... up until a couple of weeks ago
But now I get
I have had several conversations with BT support team , but nothing has gotten any better (they basically went through their standard
scripts and I tried all that was suggested - which basically amounted to turn it off and on / we will refresh your line)
The line sync rate appears to be ok, but I cannot download data at a good rate (its more like adsl download speeds than fiber)
I hope someone from BT staff can help me out here , I would really appreciate it
My Hardware set-up:
Btopenreach modem + TP-link router (also have BT Homehub3) tried both no difference
Desktop Computer connected via Ethernet cable (cable tested and is working fine)
Solved! Go to Solution.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
Do you have dial tone on your phone? A disconnection on one wire will affect broadband, and you will get no dial tone.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Thanks for replying, here is the info you requested, I also did some other speed tests apart from BT
Phone works ok , no noise etc on line , I get Dial tone
Thanks for replying
Will the speed test not be fairly accurate as long as the server is within the UK
Just checking but you know that Northern Ireland is part of the UK?
Here is another test within NI - Enniskillen
The speed being ok with the BT wholesale speed checker just means I can do awesomely fast speed tests with one server not that I can download anything else fast
Try to download a file from BT Cloud (best of my knowledge BT host this themselves do they not ?
150-180Kbp/s download speed
Maybe the BT cloud is not hosted within the core BT network .....
But do you think that on a line synced at over 70mbps
that 150-180kbps is an acceptable speed ?