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Newbie
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Message 1 of 6

BT Infinity 2 speed problems

I have just moved into a new house and joined BT with Infinity 2. I can see a BT cabinet from my kitchen (50 meters distance) but only appear to be getting Infinity 1 speeds. Running the www.speedtest.btwholesale.com test I get IP profile as below which suggests that my upload speed should easily achieve the Infinity 2 speed of 19MB. Any help?

 


1. Best Effort Test: -provides background information.

 Download  Speed
 31.24 Mbps
  
0 Mbps0 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 31.24 Mbps
 For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
 IP Profile for your line is - 39.51 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 5.79 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 5.79Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

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5 REPLIES 5
Highlighted
Contributor
465 Views
Message 2 of 6

Re: BT Infinity 2 speed problems

You may not be connected to that cabinet 50 metres away... according to the field engineer I had around he said certain Cabs are for a parts of the town. You may be on the edge of another cab 1000 metres away... well that's what the engineer said. I have a cab which is only 100 metres away, but I'm connected to another cab which is 700 metres away... my upload estimates say 19mb too, but I only get 9mb

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Highlighted
Recognised Expert
439 Views
Message 3 of 6

Re: BT Infinity 2 speed problems

The upload isnt profiled in the same way download is. It will always say 2, 10 or 20 (depending on package) no matter what upload you are actually getting. 

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Highlighted
Newbie
405 Views
Message 4 of 6

Re: BT Infinity 2 speed problems

Thanks for the reply, I guess in the days of telephone lines only distance was less of an issue. Now that distance is the key factor in performance being connected to the nearest cabinet is significantly more important. Maybe BT will figure this one out for themselves and change the way they connect houses to cabinets!
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Highlighted
Newbie
405 Views
Message 5 of 6

Re: BT Infinity 2 speed problems

That's great to know, wounder why they don't add that info into the online checker results page!
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Highlighted
Aspiring Expert
402 Views
Message 6 of 6

Re: BT Infinity 2 speed problems

indeed, I can see a cabinet out my front window, except it isnt my cabinet 😞

 

the coverage round each cabinet is probably not a circle shape, I suspect its more like a cone shape.  The fact I can see the next cbainet means I am probably on the edge of my cabinets coverage although I know I am not the worst off because the line routing is like a U bend meaning the other end of the route near my cabinet is actually the end of the run.

 

In short the line routing in many areas is aweful for broadband but BT wont change it.

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