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Message 1 of 3

BT Infinity 2 speeds at peak times

I seem to be adding to the increasing list of infinity customers that are suffering at peak times.

Up until 6pm I generally get 60+mbps which then drops to less than 10mbps for the rest of the night. Sick and tired of phoning BT to get an indian call centre telling me that my device is the problem.

 

Screen Shot 2016-09-26 at 21.22.01.png

Why do BT appear to be throttling at these times?

 

 some further tests done with wired connection...

 Screen Shot 2016-09-26 at 21.36.12.png

Screen Shot 2016-09-26 at 21.39.10.png

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Distinguished Sage
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Message 2 of 3

Re: BT Infinity 2 speeds at peak times

It is network congestion which is outside BT Retails (your ISP's ) hands BT Wholesale will be working on a fix but it takes time there is no point in calling the call centres as it outside their remit
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Message 3 of 3

Re: BT Infinity 2 speeds at peak times

Thanks for your reply! Is there anything that can be done at all and is it possible to find out if openreach are even working on a fix?
It is difficult accepting that at the main times you want to use a service you are getting 1/6th of what you're paying for.
Thanks!
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