cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MJR1990
Beginner
336 Views
Message 1 of 6

BT Infinity 4... very slow so far

Okay so I've had FTTP installed this morning, 8 hours later I'm getting 30mb rather than 300mb.

 

Is this normal or should I be worrying/changing something?

0 Ratings
5 REPLIES 5
john46
Distinguished Sage
333 Views
Message 2 of 6

Re: BT Infinity 4... very slow so far

can you please run the further diagnostics part of the BT speedtest with a wired connectionand post the results

http://speedtest.btwholesale.com/
0 Ratings
MJR1990
Beginner
329 Views
Message 3 of 6

Re: BT Infinity 4... very slow so far

Hi there,

 

Thanks for the reply. It's much better than my wifi so thanks for pointing that out, but still half the speed I was expecting?

 

bt.jpg

0 Ratings
john46
Distinguished Sage
320 Views
Message 4 of 6

Re: BT Infinity 4... very slow so far

give the connection 24 hours could you also post the further diagnostic part of the speed test
0 Ratings
MJR1990
Beginner
311 Views
Message 5 of 6

Re: BT Infinity 4... very slow so far

Thanks, I will be patient until tomorrow 🙂

 

I couldn't do the second part of the test, I got this error with my address:

 

"The Performance Test cannot proceed with the Post Code option as no suitable addresses have been found. Please check the post code or use the Service ID option to conduct the test."

 

Not sure where to find my service ID?

0 Ratings
john46
Distinguished Sage
294 Views
Message 6 of 6

Re: BT Infinity 4... very slow so far

the service ID is only known to Openreach/providers it may take a few days to update before you can use part 2 of the test
0 Ratings