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Martamoo40
Beginner
821 Views
Message 1 of 8

BT Infinity Broadband No Connection For Nearly 2 Weeks

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Good morning everyone I was wondering if anyone here could help me? On Wednesday 29th November I reported a fault with my BT Infinity broadband. My hub light is flashing purple and I keep being told the problem is more complicated than first thought and I also keep being told it’s going to be 48 working hours before I have service again, I’ve just spoken to someone now who told me that it would now be Wednesday 13th December before I have service again!!! When I’ve asked to speak to a supervisor I got told there was no one in to speak to, I wish someone would look into this for me and find out what’s going on cause it’s really frustrating now and I feel like I’m being fobbed off. Thank you 

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Martamoo40
Beginner
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Message 3 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Thank you very much Keith 🙂

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JohnC2
Moderator
Moderator
806 Views
Message 4 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Hi @Martamoo40 Sorry that the fault with your broadband does not appear to be progressing. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Martamoo40
Beginner
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Message 5 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Hi John I have sent you a private message with all my details. Thank you 🙂
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JohnC2
Moderator
Moderator
778 Views
Message 6 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Hi @Martamoo40 Please can you complete the form for the Mod team by clicking on the contact the mods hyperlink just below my Avatar.

 

cheers

John

 

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Martamoo40
Beginner
769 Views
Message 7 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Hi John I’ve completed the form and sent it, thank you 🙂
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JohnC2
Moderator
Moderator
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Message 8 of 8

Re: BT Infinity Broadband No Connection For Nearly 2 Weeks

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Hi @Martamoo40 Thanks for that and one of the team will be in touch with you early next week.

 

cheers

John

 

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