Good morning everyone I was wondering if anyone here could help me? On Wednesday 29th November I reported a fault with my BT Infinity broadband. My hub light is flashing purple and I keep being told the problem is more complicated than first thought and I also keep being told it’s going to be 48 working hours before I have service again, I’ve just spoken to someone now who told me that it would now be Wednesday 13th December before I have service again!!! When I’ve asked to speak to a supervisor I got told there was no one in to speak to, I wish someone would look into this for me and find out what’s going on cause it’s really frustrating now and I feel like I’m being fobbed off. Thank you
Solved! Go to Solution.
Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Martamoo40 Sorry that the fault with your broadband does not appear to be progressing.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.