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rickcharles
Aspiring Contributor
544 Views
Message 1 of 7

BT Infinity D/L under 2MB U/L Under 2MB

Hi & Thank You For Your Time,

These are my results for 21:33 05/02/2012 on speedtest.net & BT Speed Checker:
http://www.speedtest.net/result/1754329670.png


FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download Speed
 8114 Kbps
  
0 Kbps38717 Kbps
Max Achievable Speed

 

> Download speedachieved during the test was - 8114 Kbps
 For your connection, the acceptable range of speedsis 12000-38717 Kbps .
 Additional Information:
 IP Profile for your line is -38717 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 7124 Kbps
  
0 Kbps10000 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 7124 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10000 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

 


Now my problem is for the last couple of days mt internet connection from about 3pm has been like this constantly dropping or going no higher than this, how would i resolve this?

Kind Regards
Rick 

Jesus said to him, “I am the way, and the truth, and the life. No one comes to the Father except through me.
(John 14:6 ESV)
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PC
Recognised Expert
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Message 2 of 7

Re: BT Infinity D/L under 2MB U/L Under 2MB

Hi Rick and welcome.

 

If those results are over a wired connection to your HH3... ie eliminating any wireless issues.

 

Your download IP setting "IP Profile for your line is -38717 Kbps" is the top setting so your theoretical max speed is 38Mbps, therefore the exchange equipment isn't holding you back.

 

Have a go at rebooting your HH3 and Modem.

 

It worked cured a similar situation here http://community.bt.com/t5/BT-Infinity/Speed-profile-dropped-from-38mbps-to-12mbps/m-p/398471#M25203

 

Fingers crossed.

 

Btw your achieved upload speed of 7Mbps is ok for the 10Mbps cap.

--------------------------------------------//--------------------------------------------
Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


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rickcharles
Aspiring Contributor
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Message 3 of 7

Re: BT Infinity D/L under 2MB U/L Under 2MB

Hi & Thank You!

////////If those results are over a wired connection to your HH3... ie eliminating any wireless issues./////////

Yes they are the results over a wired ethernet connection.

 /////////Your download IP setting "IP Profile for your line is -38717 Kbps" is the top setting so your theoretical max speed is 38Mbps, therefore the exchange equipment isn't holding you back.///////

Yes so this is what kind of through me off a little. 

////////Have a go at rebooting your HH3 and Modem.//

Tried this serveral times, i have turned them both off at the mains so there is no power period.

I'm happy with U/L speed can't really complain lol, it is just the D/L speed that's my issue.
 
My Results Today:

Speedtest.net:

http://www.speedtest.net/result/1756356784.png

Bt SpeedTest:

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download Speed
 6920 Kbps
  
0 Kbps38717 Kbps
Max Achievable Speed


> Download speedachieved during the test was - 6920 Kbps
 For your connection, the acceptable range of speedsis 12000-38717 Kbps .
 Additional Information:
 IP Profile for your line is -38717 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 6320 Kbps
  
0 Kbps10000 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 6320 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10000 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault. 

Jesus said to him, “I am the way, and the truth, and the life. No one comes to the Father except through me.
(John 14:6 ESV)
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PC
Recognised Expert
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Message 4 of 7

Re: BT Infinity D/L under 2MB U/L Under 2MB

Hi Rick

 

As you have tried a reboot of the modem and HH3 without any success and all the tests are over a wired connection....

Btw it isn't recommended to turn the modem off too often as it may cause the exchange equipment to reduce your IP setting and hence your BB speed. An occasional turn off for testing or holiday will be ok though.

 

There isn't too much else you can do.... just a few to eliminate/diagnose things

 

You could try using different router (HH3) ethernet ports, even try a HH3 factory reset http://bt.custhelp.com/app/answers/detail/a_id/11386/kw/factory%20reset/c/346,1887,4020

 

Make sure the Modem is cool... best in a vertical position for it's cooling vents to work properly.

 

After that and if without any improvement I would detail all these checks and results in your thread and then contact the BT forum mods. Using this form = http://bt.custhelp.com/app/contact_email/c/4951

 

Add your threads URL so the Mods can see all the tests/results you have already tried. 

 

They are very helpful and will contact you, may be 72hrs or so depending on their workload.

 

--------------------------------------------//--------------------------------------------
Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


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rickcharles
Aspiring Contributor
432 Views
Message 5 of 7

Re: BT Infinity D/L under 2MB U/L Under 2MB

Hi Again,

Ok so i have emailed the email address supplied, so hopefulyl it will be fixed soon.

I have another Query should my data packets/ping be like this?:

http://www.thinkbroadband.com/ping/share/47d7119e11b31238ccd71b2131fccbe5-07-02-2012.html

 

Jesus said to him, “I am the way, and the truth, and the life. No one comes to the Father except through me.
(John 14:6 ESV)
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rickcharles
Aspiring Contributor
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Message 6 of 7

Re: BT Infinity D/L under 2MB U/L Under 2MB

B/B speed tonight at 21:10:

http://www.speedtest.net/result/1758570821.png

disregard my last comment it seems "ThinkBroadBand" don't support Bt Home Hub.

But this is the my Ping from pingtest.net:

http://www.pingtest.net/result/56355225.png

Second time round:

http://www.pingtest.net/result/56355314.png

 

Jesus said to him, “I am the way, and the truth, and the life. No one comes to the Father except through me.
(John 14:6 ESV)
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PC
Recognised Expert
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Message 7 of 7

Re: BT Infinity D/L under 2MB U/L Under 2MB

Hi Rick 

 

Glad you've sent the form off. below is some info on how to post your results as a picture/image.

 

Edit if you want have an experiment of posting your speed result as an image. And another ping test.... perhaps using a closer server....

See my two Ping/latency results below the second test is to Hawai... How exotic is that, but the longer distance has an effect on the length of time taken which is normal for extreme distances but my other test being local I would expect something between say 10 and 30ms.

 

When you press Reply to a message.... Note the icons along the top of a message.

 

Click on the Insert image icon.

(it looks like a square tree and located two icons to the right of the smiley face). Hover your curser over the top of the icon confirms Insert/edit image.

Click on the "From another site" tab.

Paste the ping result "direct link" into Image URL eg. http://www.pingtest.net/result/56355225.png

click Load image

click Insert image

Click the Preview tab and if your happy .... Click Post.

 

The BT Forum mods should be able to see these resuts, assuming you added the URL to your form.

 

YOUR RESULT .-

 

 

MY Ping result.-

 

--------------------------------------------//--------------------------------------------
Please Click On any Text in Blue as that automatically links to information.

PC (NDEGR)


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