Hi & Thank You For Your Time,
These are my results for 21:33 05/02/2012 on speedtest.net & BT Speed Checker:
Now my problem is for the last couple of days mt internet connection from about 3pm has been like this constantly dropping or going no higher than this, how would i resolve this?
Hi Rick and welcome.
If those results are over a wired connection to your HH3... ie eliminating any wireless issues.
Your download IP setting "IP Profile for your line is -38717 Kbps" is the top setting so your theoretical max speed is 38Mbps, therefore the exchange equipment isn't holding you back.
Have a go at rebooting your HH3 and Modem.
It worked cured a similar situation here http://community.bt.com/t5/BT-Infinity/Speed-profile-dropped-from-38mbps-to-12mbps/m-p/398471#M25203
Btw your achieved upload speed of 7Mbps is ok for the 10Mbps cap.
Hi & Thank You!
////////If those results are over a wired connection to your HH3... ie eliminating any wireless issues./////////
Yes they are the results over a wired ethernet connection.
/////////Your download IP setting "IP Profile for your line is -38717 Kbps" is the top setting so your theoretical max speed is 38Mbps, therefore the exchange equipment isn't holding you back.///////
Yes so this is what kind of through me off a little.
////////Have a go at rebooting your HH3 and Modem.//
Tried this serveral times, i have turned them both off at the mains so there is no power period.
I'm happy with U/L speed can't really complain lol, it is just the D/L speed that's my issue.
My Results Today:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
|0 Kbps||38717 Kbps|
Max Achievable Speed
|> Download speedachieved during the test was - 6920 Kbps|
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
IP Profile for your line is -38717 Kbps
2. Upstream Test: -provides background information.
|0 Kbps||10000 Kbps|
Max Achievable Speed
|>Upload speed achieved during the test was - 6320 Kbps|
Upstream Rate IP profile on your line is - 10000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
As you have tried a reboot of the modem and HH3 without any success and all the tests are over a wired connection....
Btw it isn't recommended to turn the modem off too often as it may cause the exchange equipment to reduce your IP setting and hence your BB speed. An occasional turn off for testing or holiday will be ok though.
There isn't too much else you can do.... just a few to eliminate/diagnose things
You could try using different router (HH3) ethernet ports, even try a HH3 factory reset http://bt.custhelp.com/app/answers/detail/a_id/11386/kw/factory%20reset/c/346,1887,4020
Make sure the Modem is cool... best in a vertical position for it's cooling vents to work properly.
After that and if without any improvement I would detail all these checks and results in your thread and then contact the BT forum mods. Using this form = http://bt.custhelp.com/app/contact_email/c/4951
Add your threads URL so the Mods can see all the tests/results you have already tried.
They are very helpful and will contact you, may be 72hrs or so depending on their workload.
Ok so i have emailed the email address supplied, so hopefulyl it will be fixed soon.
I have another Query should my data packets/ping be like this?:
B/B speed tonight at 21:10:
disregard my last comment it seems "ThinkBroadBand" don't support Bt Home Hub.
But this is the my Ping from pingtest.net:
Second time round:
Glad you've sent the form off. below is some info on how to post your results as a picture/image.
Edit if you want have an experiment of posting your speed result as an image. And another ping test.... perhaps using a closer server....
See my two Ping/latency results below the second test is to Hawai... How exotic is that, but the longer distance has an effect on the length of time taken which is normal for extreme distances but my other test being local I would expect something between say 10 and 30ms.
When you press Reply to a message.... Note the icons along the top of a message.
Click on the Insert image icon.
(it looks like a square tree and located two icons to the right of the smiley face). Hover your curser over the top of the icon confirms Insert/edit image.
Click on the "From another site" tab.
Paste the ping result "direct link" into Image URL eg. http://www.pingtest.net/result/56355225.png
click Load image
click Insert image
Click the Preview tab and if your happy .... Click Post.
The BT Forum mods should be able to see these resuts, assuming you added the URL to your form.
YOUR RESULT .-
MY Ping result.-