I feel as though I need to vent as I've seen other people with similar problems about data usage in the past.
Basically we've switched to Infinity last week 13 Aug 2013 and yesterday I received an email to say that we have used 37GB of our 40GB limit in 5.5 days!
Our household has 2 working adults with the following items attached wirelessly and used in the evenings between 7-11
1x Macbook Pro
1x Sky+ HD via Ethernet
Our previous Broadband supplier said that our monthly data consumption was <10GB per Month
Usual activities include
Web browsing via BBC website, Guardian Online, Facebook browsing
Video streaming via Youtube + Vimeo around 30mins a week for work
NetFlix around 2hours max a night and maybe 5hours at the weekend.
We do not do...
Large Content Downloads
Download anything from Sky
Yesterday I was on the phone to BT about the problem for 51mins
This morning I was passed from Billing to Tech to Billing to Tech then Customer Services and was on the phone for 1hr 17mins
No other devices have been on our network and we've changed our Secure Password.
Th upshot being that if an investigation takes place and it looks as though we have used this much data we'll have to pay for it.
Can anyone please explain how BT can claim that we've used so much bandwidth within less than 1 week?
Yes, but my point being that if my previous ISP averaged out my usage as <10GB per month, why does BT say that I've used 37GB in less than 6 days with no difference in our data usage?
I feel as though they're forcing me into paying £23 a month instead of £15
...believe that I had Super HD content with my previous ISP though?
Hypothetically speaking let's say I watched 2x 50min episodes of a series a night in Super HD over the past week, would that burn up 40GB in a week?
Does anyone know the numbers of say 500mins of streaming Super HD content?
A rough guide for Super HD is 2.5Gb per hours viewing so very roughly 2 x 50 mins = 5Gb per night x 7 = 35Gb
500mins = approx 8hours x 2.5Gb = 20Gb