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Newbie
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Message 1 of 6

BT Infinity Data Usage

Hi

I feel as though I need to vent as I've seen other people with similar problems about data usage in the past.

 

Basically we've switched to Infinity last week 13 Aug 2013 and yesterday I received an email to say that we have used 37GB of our 40GB limit in 5.5 days!

 

Our household has 2 working adults with the following items attached wirelessly and used in the evenings between 7-11

2x Iphone

1x iPad

1x Macbook Pro

1x PS3

 

1x Sky+ HD via Ethernet

 

Our previous Broadband supplier said that our monthly data consumption was <10GB per Month

 

Usual activities include

Web browsing via BBC website, Guardian Online, Facebook browsing

Video streaming via Youtube + Vimeo around 30mins a week for work

NetFlix around 2hours max a night and maybe 5hours at the weekend.

Emails

 

We do not do...

Online gaming

Bit Torrents

Large Content Downloads

Download anything from Sky

 

Yesterday I was on the phone to BT about the problem for 51mins

 

This morning I was passed from Billing to Tech to Billing to Tech then Customer Services and was on the phone for 1hr 17mins

 

No other devices have been on our network and we've changed our Secure Password.

 

Th upshot being that if an investigation takes place and it looks as though we have used this much data we'll have to pay for it.

 

Can anyone please explain how BT can claim that we've used so much bandwidth within less than 1 week?

 

 

 

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Distinguished Expert
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Message 2 of 6

Re: BT Infinity Data Usage

The unlimited package is only a fiver or so more.
You'll spend far more than that going over your limit.
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Newbie
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Message 3 of 6

Re: BT Infinity Data Usage

Yes, but my point being that if my previous ISP averaged out my usage as <10GB per month, why does BT say that I've used 37GB in less than 6 days with no difference in our data usage?

 

I feel as though they're forcing me into paying £23 a month instead of £15

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Distinguished Expert
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Message 4 of 6

Re: BT Infinity Data Usage

Maybe you've started watching Netflix in Super HD?
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Newbie
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Message 5 of 6

Re: BT Infinity Data Usage

...believe that I had Super HD content with my previous ISP though?

 

Hypothetically speaking let's say I watched 2x 50min episodes of a series a night in Super HD over the past week, would that burn up 40GB in a week?

 

Does anyone know the numbers of say 500mins of streaming Super HD content?

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: BT Infinity Data Usage

A rough guide for Super HD is 2.5Gb per hours viewing so very roughly 2 x 50 mins =  5Gb per night x 7 = 35Gb

 

500mins = approx  8hours x 2.5Gb = 20Gb  

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