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CraigMarshall64
Beginner
801 Views
Message 1 of 7

BT Infinity Download Speed Limited

Good Evening

 

I've finally got BT Infinity in my area and jumped to the offer of getting the following speeds after being stuck on around 7MB Download/ 1 Upload;

 

Fibre Broadband Deals | BT Broadband 24Mb-33Mb

 

Now, I appreciate sometimes the speed can vary by a couple MB depending on the congestion, however I've had a look at my settings and I've been connected for a solid 5 working days now and my download sync speed is currently set to the following;

 

 

Download Sync Speed - 12.66 MBPs

Upload Sync Speed - 3.08 MBPs

 

Unfortunately around the 2-3 working day of having it the Connection did drop (I was getting around 15MBPs+ first few days prior to this) so I'm thinking the disconnection that I investigated as it was flashing Orange came back through searches its a disconnection with the exchange and since them I'm not seeing more than 10MBP's on speed tests and download speeds.

 

I was wondering if there is any MOD that might be able to reset my IP Sync to higher as I wouldn't expect your download speed to be off my 8MBP's under your guarantee, surely? It's only an increase of 3MBP's if so, and that would be horrible. 

 

Cheers in advance.

 

 

 
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6 REPLIES 6
Boudges
Aspiring Expert
784 Views
Message 2 of 7

Re: BT Infinity Download Speed Limited

Can you run this checker please: https://www.dslchecker.bt.com
Take a screenshot and post the results, remove the phone number!

Your IP profile is determined from your connection speed not the other way around.
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CraigMarshall64
Beginner
776 Views
Message 3 of 7

Re: BT Infinity Download Speed Limited

 

 

VDSL Range A (Clean)32.524.37.55.620Available----Yes--
VDSL Range B (Impacted)25.311.46.92.48.5Available----Yes--
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Webby
Distinguished Sage
762 Views
Message 4 of 7

Re: BT Infinity Download Speed Limited

Can you post the connection stats from the hub?

Are you connected to the master socket or an extension?
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CraigMarshall64
Beginner
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Message 5 of 7

Re: BT Infinity Download Speed Limited

Good Evening

 

Master socket just FYI.

 

Product name: BT Hub 6A
Serial number: +084319+NQ71396877
Firmware version: SG4B10002244
Firmware updated: 14-Jul-2017
Board version: 1.0
Gui version: 1.32.0
DSL uptime: 5 Days, 8 Hours 59 Minutes 57 Seconds
Data rate: 3.08 kbps / 12.66 kbps
Maximum data rate: 3079 / 14531
Noise margin: 5.7 / 5.8
Line attenuation: 26.1
Signal attenuation:

VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 2720 MB Uploaded / 566 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-H7HG
2.4 GHz wireless channel: Smart (Channel 11)
5 GHz wireless network name: BTHub6-H7HG
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Band steering: Off
Wireless mode: Mode 1
Firewall: On

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Webby
Distinguished Sage
740 Views
Message 6 of 7

Re: BT Infinity Download Speed Limited

Do you have extension wiring, even if they're not in use? If so they could still be inducing "noise" onto the circuit.

Can you remove the faceplate from the master socket and connect to the test socket?

If the speeds don't change in the test socket, you need an engineer visit.
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CraigMarshall64
Beginner
691 Views
Message 7 of 7

Re: BT Infinity Download Speed Limited

No extension wiring that's not got a valid use. 

 

I'll look at the test socket situation later today and post the results! 

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