Interesting, the person on the help line said it was possibly the fibre port with the issue. If that is Openreach tech then no excuse for a fix.
Part of the issue is the conflicting information from BT/Openreach.
I'm concerned that they are either trying to obfuscate the facts because the solution will cost money, and the engineer that reports it get the flack or there are a series of complex variables that all have to be checked. Fixing one thing may not resolve the whole issue.
The problem I see is definitely worse during peak time.
The connection was stable for a whole week after the first engineer visit. Literally it didn't disconnect for 7 days and remained at near 50 meg. Then the whole issue started again the following week.
Perhaps the fix caused an issue for someone else and they were playing musical chairs hoping someone would stop complaning.
As I said in my original post, I've been with BT on fibre for 6 years, with few issues before this. I imagine more and more people are moving to fibre, so the kit must be getting stretched.
Openreach have a very robust auto reporting system and know immediately if there is any port, line card or DSLAM issue.
An engineer is automatically tasked to investigate and report back.
Sometimes it is just a matter of resetting the line card, other times it may need replacement.
If you let me know which exchange and cabinet you are on I can check the Openreach site and see if there is a problem at your cab and estimated fix time if there is one.
Thanks. Here is the information...
Exchange CHESTER CENTRAL is served by Cabinet 39
No problem with cab equipment there. In fact there are only 3 cabs in the whole of the UK with a minor (port/line card) problem and only a total of 24 customers affected.
Hi @antinchester and thanks for posting.
I'm sorry you're having problems with the connection. I'll be happy to take a closer look at this for you. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
Pointless linking to someone else's problem. This thread is to get your problem resolved and nothing else.