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Highlighted
Newbie
411 Views
Message 1 of 5

BT Infinity I - Serious Latency Issues

Dear all

 

I am having serious intermitent latancy issues.

 

It goes from 36ms up to 2200ms every 3 or so minutes. Pls see below.

 

What can I do?

 

Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=35ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=35ms TTL=50
Reply from 212.58.244.66: bytes=32 time=55ms TTL=50
Reply from 212.58.244.66: bytes=32 time=37ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=446ms TTL=50
Reply from 212.58.244.66: bytes=32 time=59ms TTL=50
Reply from 212.58.244.66: bytes=32 time=245ms TTL=50
Reply from 212.58.244.66: bytes=32 time=190ms TTL=50
Reply from 212.58.244.66: bytes=32 time=108ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=62ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=37ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=43ms TTL=50
Reply from 212.58.244.66: bytes=32 time=38ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50
Reply from 212.58.244.66: bytes=32 time=38ms TTL=50
Reply from 212.58.244.66: bytes=32 time=36ms TTL=50

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4 REPLIES 4
Highlighted
Distinguished Sage
408 Views
Message 2 of 5

Re: BT Infinity I - Serious Latency Issues

please post a tracert to bbc.co.uk and post that back please are you using a wired or wireless connection
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Highlighted
Newbie
395 Views
Message 3 of 5

Re: BT Infinity I - Serious Latency Issues

Thanks. pls see below

 

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms Vigor.router [192.168.6.1]
2 35 ms 34 ms 35 ms host81-130-224-1.in-addr.btopenworld.com [81.130
.224.1]
3 35 ms 35 ms 35 ms 213.120.178.141
4 36 ms 36 ms 36 ms 213.120.177.98
5 35 ms 36 ms 36 ms 213.120.178.65
6 36 ms 233 ms 52 ms 217.41.168.107
7 36 ms 37 ms 36 ms acc1-10GigE-0-2-0-7.l-far.21cn-ipp.bt.net [109.1
59.249.103]
8 35 ms 36 ms 36 ms core3-te0-0-0-19.faraday.ukcore.bt.net [109.159.
249.43]
9 36 ms 36 ms 36 ms 62.6.201.209
10 36 ms 36 ms 36 ms 194.74.65.42
11 * * * Request timed out.
12 * * * Request timed out.
13 36 ms 35 ms 38 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 45 ms 36 ms 36 ms 132.185.255.149
15 36 ms 36 ms 36 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.

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Highlighted
Distinguished Sage
384 Views
Message 4 of 5

Re: BT Infinity I - Serious Latency Issues

looks like you could be on an interleaved connection on infinity unlike adsl it cannot be moved to fast path it will only change if the DLM sees line errors/noise reducing
0 Ratings
Highlighted
Contributor
344 Views
Message 5 of 5

Re: BT Infinity I - Serious Latency Issues

Is this another admission that the BT error correction for the last loop dodgy wiring - is not fit for purpose - and that customers experience of 'SuperFast' broadband and their actual experience may vary somewhat from what is 'promised or advertised'.

 

Spoiler
Should it perhaps be advertised as SuperFishy Smiley Sad
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