BT Infinity - IP Profile has dropped, how do I raise/re-evaluate it?
I month ago I had some issues with my broadband connection, possibly related to the extreme bad weather we have been having. I now find that the IP Profile has dropped to 11.03 Mps (I used to be just under 35).
What process do I need to go through to get the profile re-evaluated/raised? I have re-booted both the white modem and the HomeHub 4.
Download speedachieved during the test was - 10.69 Mbps For your connection, the acceptable range of speedsis 8.82 Mbps-11.03 Mbps . Additional Information: IP Profile for your line is - 11.03 Mbps