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Beginner
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Message 1 of 2

BT Infinity - IP Profile has dropped, how do I raise/re-evaluate it?

Hi

 

I month ago I had some issues with my broadband connection, possibly related to the extreme bad weather we have been having. I now find that the IP Profile has dropped to 11.03 Mps (I used to be just under 35).

 

What process do I need to go through to get the profile re-evaluated/raised? I have re-booted both the white modem and the HomeHub 4.

 

 Download speedachieved during the test was - 10.69 Mbps
 For your connection, the acceptable range of speedsis 8.82 Mbps-11.03 Mbps .
 Additional Information:
 IP Profile for your line is - 11.03 Mbps

 

Thanks

Andrew

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Sage
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Message 2 of 2

Re: BT Infinity - IP Profile has dropped, how do I raise/re-evaluate it?

You need an engineer out to test the line and reset your IP Profile. Call CS.

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