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Message 1 of 3

BT Infinity Installation (Lack of)

Why e-mail me on a Saturday morning at 5.02am to say you will be coming between 8am and 1pm on Monday, and then not turn up ?


Why didn't you call me or e-mail me to let me know you wouldn't be coming ?


Why hang up on me when I ring to make a complaint about a day wasted at home, and lost pay, waiting for you to arrive ?


Why am I not prioritised for another appointment, instead of you e-mailing the next day to say it will be over a month before you can come ?


You seem to think that just because you have the monopoly, you can provide a poor service and get away with it.


I'm sick of patronising, false apologies and would like answers to the above please.

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Distinguished Expert
Message 2 of 3

Re: BT Infinity Installation (Lack of)

I suggest you contact the forum mods they should be able to get this problem sorted for you

this is a link to them

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators
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Message 3 of 3

Re: BT Infinity Installation (Lack of)

Contact the moderators, if the Engineer doesn't show up unfortunely all you can get back is £10 I think? 


Also, another appointment is arranged within the next week if they don't show up.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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