i'm having serious issues with my broadband,When someone rings the house phone and they pick up the internet goes off i have to wait 10-15mins sometimes i have to reboot the router to get back online.This offen happens during the day is well.i have checked all the cables and replaced them ethernet and rj45 connections.i have done a fault line checker on the website and it came back with nothing,i have done a silent test i can hear some noise like crackling.i have replaced the handset to test and i can still hear a noise.i have had an engineer a few months ago to sort out the noise and it was fine,now it comes back i did upgrade my line to infinity 2 about 4 months ago and since then i have had endless trouble slow speeds,noise im getting max 17mb 6mb upload and i used to have 22-25mb.is there anyone with more experiance to help me and give me advice.
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Its possibly a wiring error. Are you plugging your phone into the bottom socket of the Infinity NTE?
Also check this diagram.
You phone can only be connected as shown.