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mackemmattsafc
Aspiring Contributor
824 Views
Message 11 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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fingers crossed!

otherwise Smiley Sad

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mackemmattsafc
Aspiring Contributor
783 Views
Message 12 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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have now spoken to 4 different people at BT and been told 4 different things!  Even after running ANOTHER speed test, I was told that there was no issue and the case had been closed - even though I sent them the speed check results!  I was then told an engineer visit would be booked (this wasn't done!) and I have just phoned again only to be told that I'm not a BT customer and none of my details are on the system!

 

God help me Im going mental and someone somewhere at BT is going to get shouted at in a less than polite manner sometime soon!

 

I am now on the phone to BT again, only to be told that I cant talk to the broadband help desk as they know nothing about it.  I asked to speak to a duty manager and was put through to the BT Home IT Support Desk.

 

I am not a racist in the slightest but I am getting very frustrated with talking to people who are obviously abroad and who don't understand that when I am complaining that my infinity connection is running at 2034KBps rather than 35400KBps it is NOT a sales call to upgrade the line but a technical call due to a fault!!!

 

Is there anyone out there who has a telephone number for a department at BT that actually knows what the **bleep** they are on about?

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Distinguished Sage
Distinguished Sage
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Message 13 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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if you sent form to mods then should get a reply within a few days



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Distinguished Sage
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Message 14 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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mackemmattsafc

As imjolly has said if you have mailed the mods they will get back to you they deal with each mail in turn so it can take a few days sometimes they will get you sorted so please just be patient they have an excellent reputation at sorting things
mackemmattsafc
Aspiring Contributor
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Message 15 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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my sincerest thanks to imjolly and john 46 for your help on this.  I have had a reply from one of the MODs and they have reassured me that the engineer visit tomorrow will hopefully solve this - fingers crossed!

 

I will post again tomorrow after the visit and see where we go from there.

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Distinguished Sage
Distinguished Sage
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Message 16 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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still got your fingers crossedSmiley Wink

 

makes typing difficult thoSmiley Very Happy



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mackemmattsafc
Aspiring Contributor
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Message 17 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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imjolly, judging by the number of people on the forum complaining about slow speed connections on wither total broadband or infinity, I am starting to worry that leaving my old isp may have been a bad thing!

 

I've got fingers, toes and eyes crossed that the engineer can sort it - if not, then god only knows!!!

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Distinguished Sage
Distinguished Sage
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Message 18 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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engineer should fix it as you have the speed at 38mb just the throughput that's rubbish so that not in your control and more exchange problem



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mackemmattsafc
Aspiring Contributor
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Message 19 of 19

Re: BT Infinity Issues - Slower than standard broadband?????

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engineers have just left.

 

The modem seems to have been the problem - they have replaced the modem and it all now seems to be okay.

 

Fingers crossed!!

 

Any change and I will let you all know.

 

Thanks again for everyones help.

 

 

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