Yep, you where right, speed profile is set at 2mbps.
I wonder if this is part of the trial and they will increase it if all goes well?
I was told by wholesale that I would get 4mbps upload, then again they told me I would get 13.3mbps download!
You may well get the higher upload as the trial progresses and they want to try stuff out. I certainly wouldn't rule it out. Enjoy what you have for now though!
I am getting very frustrated with BT Infinity (my wife claims obsessive) and am at the end of my tether with Customer Support / Broadband Support / Infinity Sales after having spent many fruitless hours with them. Hopefully someone here may be able to assist me...
The facts of the matter:
Yogimax, where abouts in Lisburn are you? I'm in Knockmore. I am directly connected to the FTTC cab via underground cable (the junction box is on the side of my house and then supplies the rest of the area via the poles) which is exactly 547m length to the FTTC cab.
My brother lives just round the corner, but his line is via phone poles. His line goes the long way round to his house, which leaves him with an estimated Infinity connection of something like 13.8mbps/5mbps.
I'm wondering if your line is doing similar .. ie, you're close to the FTTC cab, but your line's via the 'scenic route' to your home rather than direct/shortest route.
Whilst there is a FTTC cab about 140m away, I think I may be connected to the cab at the end of Knockburn Avenue.
I don't have the contact number for her - it has been blanked out throughout the forum - could someone give it to me please?