I got Infinity Option 2 installed on the 12th and when it's good, I get about 68/18, however, after 5pm it often drops to to 3-15/7-12) based on analysis of speedtest.wholsesale.bt.com
I notice it as a detriment to even receiving the odd email!
I expect a drop at peak time, but I think this is far too extreme.
I'm happy to engage in the tests , but not sure where to start.
go to hub manager then troubleshooting then helpdesk and post stats 1-12
enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
run btspeedtester and when first test completes then run diagnostic test and post results
Can you run that speedtest, and when complete run the 'Further Diagnostics' and post the results, please?
Are you running wired or wireless? If at all possible run tests wired; there are so many extra variables with wireless. For example, it may be that a neighbour turns on a wireless router or other interfering device at 5pm, or your central heating turns on with a dodgy pump, or ...???
Thanks. I will carry out later on this evening.
I do all my tests with wireless disabled , wired conncetions. Thanks
Until then, is this an 'acceptable' swing in permance at peak times? Just so I can set expectations.
if you were using a wireless connection then it is more than likely it will fluctuate based on changing conditions only way to really check is with a wired connection
I'm sorry, a mis-placed comma may have changed the interpretation of my post.
I do all of my tests with wireless disabled. I do my tests only with wired connections.
please post the information
1. Product Name: HomeHub5
2. Serial number: +076284+1418001581
3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 1 days, 19:20:40
6. Data Rate: 20000 / 74170
7. Maximum Data Rate: 24452 / 89194
8. Noise Margin: 9.1 / 6.1
9. Line Attenuation: 0.0 / 18.3
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 502.1 MB / 1.5 GB
12. Broadband username: email@example.com
Telephone Number 01592xxxxxx on Exchange GLENROTHES CENTRAL is served by Cabinet 16
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
|FTTC Range A (Clean)||80||72.6||20||20||--||Available|
|FTTC Range B (Impacted)||80||62.4||20||19||--||Available|
|WBC ADSL 2+||Up to 3.5||--||2.5 to 4.5||Available|
|WBC ADSL 2+ Annex M||Up to 3.5||Up to 0.5||2.5 to 4.5||Available|
|ADSL Max||Up to 3||--||2 to 5.5||Available|
|WBC Fixed Rate||1||--||--||Available|
BTW Performance Test @ 22:02