@GourangaKid I'm really sorry about the problem with your order. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
It looks like a configuration error, as there must be an optical signal, but it could be coming from the wrong place, as they have suggested.
Have you been dealing with the people on the phone number I gave you?
You could pass your details to @NeilO as he has suggested, although I am not sure what he could do.