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Balb0wa
Aspiring Contributor
832 Views
Message 1 of 7

BT Infinity Ordering Below 15mb

Wholesale checker says its enabled, was 2 weeks ago now. Says il get 7mb, still a lot better than the 2 i get now.

 

BT Infinity website says no, rang bt , she had it on her screen option 3, broadband with fibre, she says its not infinity, then she speaks to her manager and then it says to be confirmed.

 

Why cant i order it, arent BT allowing orders below 15mb when other isp's are?

 

Seems backward to me.

 

Please help

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6 REPLIES 6
Pilot25dmc
Aspiring Expert
767 Views
Message 2 of 7

Re: BT Infinity Ordering Below 15mb

To get BT Infinity you have to be capable of getting 15mbps or above.

BT have just introduced a new product that allows people with less than 15mbps to use the new fibre network, you won't see anything like Infinity speeds but it will still be much faster than normal ADSL.

I ordered this new product on Monday here in Northern Ireland and the engineer is coming next Wednesday to swap me over to fibre, my speed will go from 3mbps to 13mbps.

I would try BT again as this new product is available now, for some reason no-one has informed the sales staff at BT!
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Balb0wa
Aspiring Contributor
764 Views
Message 3 of 7

Re: BT Infinity Ordering Below 15mb

thanks, yes ive found out about option 3 , broadband with fibre, why the woman on the end of the phone wouldnt let me order it i dont know.
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robinbredin
Aspiring Expert
757 Views
Message 4 of 7

Re: BT Infinity Ordering Below 15mb

 


@Balb0wa wrote:
thanks, yes ive found out about option 3 , broadband with fibre, why the woman on the end of the phone wouldnt let me order it i dont know.

Not worth paying out the extra money if you are not going to get the speed, better off on the package you are on. 

 

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Pilot25dmc
Aspiring Expert
750 Views
Message 5 of 7

Re: BT Infinity Ordering Below 15mb

BB Option 3 With Fibre is EXACTLY the same price as the normal BB Option 3.

I know this as I currently have BB Option 3 & have just upgraded to BB Option 3 With Fibre.
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Balb0wa
Aspiring Contributor
749 Views
Message 6 of 7

Re: BT Infinity Ordering Below 15mb

well no im not, i get 2.5 now, 7 is the minimum, a lot of people where the estimate is below 15 , get more than 15 so i hear, 7 is still a lot better than what ive put up with for the last few years!

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Pilot25dmc
Aspiring Expert
735 Views
Message 7 of 7

Re: BT Infinity Ordering Below 15mb

I was told on Monday that the minimum I can expect next Wednesday is 13mbps download and 4mbps upload.

I am expecting my speed to be around the 17mbps mark to be honest.
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