Is anyone in the Woking/Chobham area suffering performance issues with BT infinity 2?
I've been an infinity customer for a few years and have seen a collapse in performance in the last couple of weeks.
When it was first installed in 2013 I'd see speeds up to 48mbps but after a while that went down and stabilised at between 28-32mbps.
I'm currently seeing max speeds of below 10mbps, frequently as low as 2-3mbps. I've spoken to BT and had 2 engineers round, both of whom say the line is fine. I've also done a quiet line test and there was no noticeable background noise. I have a smart hub (not exactly a brilliant product) and a netgear D7800 modem/router - both perform exactly the same.
There is only one phone socket in the house (no extensions)
When I speak to BT all that happens is the push me through the same old routine of
test you speed
reset your smarthub
and nothing has worked.
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Performance does tend to drop off as more users are connected to the cabinet, this is due to crosstalk.
Is it just download speed that is dropping, or is it the connection speed?
Please post the information from the smart hub, using this link.
The problem is with both upload and download speed. It never goes above 10mbps download now and is often much slower - upload can be as low as 0.5mbps
BT now claim there is a problem with the smarthub and are going to send out a new one. I doubt it will make any difference as the netgear hub i have also exhibits the same performance issues.
its almost like a cap has been put on my performance
Here is the information from the Smarthub
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 0 Hours 8 Minutes 15 Seconds
2.70 kbps / 10.00 kbps
7625 / 36221
16.8 / 25.1
9 MB Uploaded / 54 MB Downloaded
Smart (Channel 6)
Smart (Channel 36)
this is what I got when I tried to run the performance test
just ran it gain and got the following
I've tried to run the bt wholesale test lots of times now and cant get any further diagnostic information