Solved! Go to Solution.
When I click on the solution link - I just come back to this page - so no solution to look at. A shame because I can't get Sure Signal to work with infinity either
hi all. right, well what a day. i received bt infinity on monday, and my sure signal box today. set it all up as per instructions, and you guessed it, nothing. after reading various threads, i arrived at the conclusion that sure signal wasn't going to happen. unfortunately, i live in a phone blackspot, and sure signal was my only way to receive calls and texts etc. i then thought i had to do the unthinkable and downgrade my broadband back to basic 5meg, and even called vodafone and they were quite helpful in saying the protacol on infinity didn't work. i disabled firewall, and changed the vpn setting to port clapping, and nothing. so, called bt, and was downgrading, when, yes, it came on. since then, i have had a solid five bars and 3g all day, no issues, i have even put the firewall back on! well chuffed its working, but what's going on? they swore it wouldn't work. i hope this offers some hope to those still waiting that it can happen.
Glad yours is working with Infinity, and now mine is too - which is nice
Here's the steps I took to get it working - though the last one is a bit of a dogs breakfast
first day phoned vodafone - was told box would be sent a config or something remotely, then after an hour I should go through the reset procedure and then wait 6 to 24 hours. This didn't work, still no signal, no fourth light
next day phoned vodafone and was told to contact BT and get the ports opened that are mentioned in the first post. I knew this could be done on the Infinity router so I googled how to do this, did it and also the port clamping thing.
This didn't work, still no signal, no fourth light.
Left it over night, still no joy. So I changed the network cable and switched it off and on again - and that did the trick.
It's been working ever since.
The last step is not very scientific, I know. It's always best to only change one thing at a time.
Nevertheless it's good to know that Sure Signal does work with Infinity.
I have a vodefone sure signal and home hub 5.
Please can someone help me understand what I have to do to get this to work.
I've registered the sure signal with vodafone
But it can't see the Internet at my house.
I've tried to the best of my knowledge to open the ports but I'm not sure if I've done this right or what I need to sort.
Any help greatly received by people who have already tried this.
There is a nationwide problem with Sure Signal connecting through BTinternet which has been ongoing since the 27th. It doesn't seem to be a problem through other internet providers nor does it seem to be specific to any particular versions of Sure Signal or BT Home Hub.
There's no point trying to talk to BT customer services about it - the idiot I was speaking to yesterday insisted that I needed to change the Wi-Fi channel on my Home Hub in order to get my (wired) Sure Signal working again.
Vodafone's customer services are not quite as sh*t as BT's but not much more help. They do, at least, acknowledge that there is a problem and that it is being worked on by engineers (not sure if it is Voda or BT engineers?) but can only say that the "hope it is fixed in the next 24 hours."
If you are thinking of speaking to BT's "customer support specialists" about this, I suggest you poke yourself in the eye instead; it's as likely to fix the problem, will take less time and probably be less painful.
I have several Sure Signals and they all work with the Homehub 5. There's no need to forward any ports.
The most important thing is to use a proper ethernet cable, rather that the tiny ribbon cable that comes with the Sure Signal.
The other thing is to know how to factory-reset the Sure Signal. Power it off and press the reset buton, keeping it pressed, power on the Sure Signal and keep the reset button pressed for 20 seconds (long time).
Let it go and the Sure Signal will reset. The Sure Signal will then start working again in its own time.
I have been having a nghtmare since my libe was changed due to a fault last week and BT refuse to open the ports on my homehub. They keep telling me to go back to vodafine despite me explaining that its their hub that needs configuring. I have even wrote to Libby Barr who sent my email to exec complaints & still they dont understand.