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Maxxxykins
Beginner
963 Views
Message 1 of 5

BT Infinity Restriction?

I recently got BT Infinity on the 9th of this month and around last week i got an email stating:

 

In accordance with our Fair Usage Policy, and to protect the online experience for all our customers, we'll now be restricting your broadband speed at peak times only (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 2Mbps for a minimum of 30 days. We'll continue to restrict your speed and notify you by email as long as your monthly usage remains above 100GB.

I downloaded around 50 movies and didnt know anything of this fair usage policy, but looking around the forums ive been told the 100GB usage has been upped, is this true?

Also it says my speed will be restricted to 2mbps from around 5pm to 12am, then why is this happening?
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/927818123.png[/IMG][/URL]
i know i shouldnt be complaining but whenever i log into xbox live i seem to lag even though my broadband is up at a constant 30mbps and upload is always around 5mpbs, is it anything to do with my ping (which is higher than usual on speedtest) or the simple fact that im being restricted?

Thanks, Max.

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4 REPLIES 4
Mad_scientist
Aspiring Expert
939 Views
Message 2 of 5

Re: BT Infinity Restriction?

I heard it was 300GBs now if your on option 2
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Maxxxykins
Beginner
900 Views
Message 3 of 5

Re: BT Infinity Restriction?

well i have option 2, is there any proof of it being 300GB now?

what about my xbox live? it seems only to affect me during the time im supposed to be restricted...

Thanks, Max.

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889 Views
Message 4 of 5

Re: BT Infinity Restriction?

 


@Maxxxykins wrote:

well i have option 2, is there any proof of it being 300GB now?

what about my xbox live? it seems only to affect me during the time im supposed to be restricted...

Thanks, Max.


 

According to Kerry of the BT moderation team in a post she made last Friday. You can read it here

http://community.bt.com/t5/BB-in-Home/WHERE-IS-OUR-USAGE-MONITOR-BT/td-p/35371/page/5

 

Looks like you were hit just before the decision was taken maybe worth contacting the mods to see if they can do anything for you.

 

 

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Maxxxykins
Beginner
836 Views
Message 5 of 5

Re: BT Infinity Restriction?

Ahh I see thanks, how will I be able to contact the moderators?

Thanks, Max.

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