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Rockintone
Contributor
3,111 Views
Message 1 of 37

BT Infinity Self Install

I am going to be ordering FTTC after the new year as my cabinet just went live today!!

 

I have read elsewhere that with the Homehub 5 BT are going to roll out self installs (ie Engineer only vists cabinet not your house).  Has anyone heard when this is likely to happen.  I already have a filtered face plate fitted so this would be the ideal option for me.

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36 REPLIES 36
Distinguished Sage
Distinguished Sage
3,106 Views
Message 2 of 37

Re: BT Infinity Self Install

As yet it has not been rolled out. I believe the trials are finished but at the moment you will still need an engineer to install it.

 

This is a guide to the Infinity install procedure

 

http://bt.custhelp.com/app/answers/detail/a_id/36967

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Deathtrap3000
Recognised Expert
3,081 Views
Message 3 of 37

Re: BT Infinity Self Install

Trials have been successful. Bt rolling it out is iminent. Sky are already using the self install. 

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Davarry
Aspiring Contributor
2,907 Views
Message 4 of 37

Re: BT Infinity Self Install

I'd missed this when I asked more or less the same question a few days later.

 

Strange that the time has passed but nobody seems to know anything.

 

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Rockintone
Contributor
2,817 Views
Message 5 of 37

Re: BT Infinity Self Install

About to pull the trigger and upgarde to infinity. Any update on the self install option?

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Distinguished Expert
2,813 Views
Message 6 of 37

Re: BT Infinity Self Install

I cant see why anyone is keen for self-install. Surely an engineer-install will give you better speed?
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Distinguished Guru
2,796 Views
Message 7 of 37

Re: BT Infinity Self Install


@legitimise_sailing wrote:
I cant see why anyone is keen for self-install. Surely an engineer-install will give you better speed?

If I was going from ISP to ISP, fibre to fibre, then why not have self Install. I have the latest box on the wall. I have no trouble with my line.

I have had fibre for 3 years.

I am perfectly capable of installing a modem/router.

 

Will an engineer install do anything for me!!!! NO

What an engineer install might do is keep the cost UP.

 

So I'm keen on a self install, but at the same time if someone wants an engineer install then let them have it.

toekneem

(EASBF)

Distinguished Expert
2,792 Views
Message 8 of 37

Re: BT Infinity Self Install

I don't think an engineer attends for a fibre-fibre migration.
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Distinguished Guru
2,785 Views
Message 9 of 37

Re: BT Infinity Self Install


@legitimise_sailing wrote:
I don't think an engineer attends for a fibre-fibre migration.

So you agree then that an engineer is not needed to get me up to the fastest speedSmiley Wink

An engineer install will at the most only replace the front of the box.

 

I honestly believe that a lot of customers will welcome self install, but I say again, those that want an engineer install should be allowed to order it.

toekneem

(EASBF)

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Rockintone
Contributor
2,778 Views
Message 10 of 37

Re: BT Infinity Self Install

I already have a filtered faceplate and my current hub sits next to master socket. The engineer visit means a day off work. So its a no brainer for me.
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