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chrismayberry
Beginner
643 Views
Message 1 of 6

BT Infinity Slow Up speeds. Now Down Speeds have Bottomed out also

After getting BT infinity (we have fibre to cabinet in the town). Download speeds were at 16+mb. great. but our upload speeds were a poor 0.5mbps. 

 

Now Have just completed another speed test and Upload speeds have bottomed out to 0.00mbps but i am still able to get over 20mbps down?

 

 

Have had engineers come out and do various line tests and noise tests. One POOR escuse from the company is that there is a length of aluminium cable in the run which means it will drop. If that was the reason why am i able to get a good downstream on a poor line?

 

BT is basically saing that electrons prefer to flow in one direction on a cable than the other way??!!

 

I queried with them about the slow upload speeds and they said that they dont guarantee upload speeds. So now i am PAYING for a service that is unusable. i have asked this question on one of my many phone calls and they seem very happy to sell you a service and then not provide it! 

 

Included is the speed test from BT.

first test.jpg

 it wont let me upload the second image. however it shows a down speed of 2mbps and a big fat 0 for uplaod. and claims that my ip profile is 10mbps ( for upload ) and 18 (for down)

 

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5 REPLIES 5
john46
Distinguished Sage
632 Views
Message 2 of 6

Re: BT Infinity Slow Up speeds. Now Down Speeds have Bottomed out also

your up IP profile is correct as infinity 1 has a maximum 10Mbps up load speed it is shown like that on all infinity 1 packages
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john46
Distinguished Sage
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Message 3 of 6

Re: BT Infinity Slow Up speeds. Now Down Speeds have Bottomed out also

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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chrismayberry
Beginner
628 Views
Message 4 of 6

Re: BT Infinity Slow Up speeds. Now Down Speeds have Bottomed out also

fair enough about the up ip profile - take it thats hust a marketing thing.

 

Not running a homehub. so cant do those tests.

 

this is the checker results.

 

 

3rd test.jpg

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john46
Distinguished Sage
604 Views
Message 5 of 6

Re: BT Infinity Slow Up speeds. Now Down Speeds have Bottomed out also

can you post the stats from your own router
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chrismayberry
Beginner
591 Views
Message 6 of 6

Re: BT Infinity Slow Up speeds. Now Down Speeds have Bottomed out also

fritz.jpg

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