cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
khehrasan
Beginner
1,722 Views
Message 1 of 7

BT Infinity Slow in the evenings

Hi All,

 

I've Bt infinity (promised speed of 55Mps) in my house(E3 4RP) for over a 2 months, first month I had a great service-50+Mbps, but since last month, the speed drops to around 5-11 Mbps - in evening from 7 PM onwards untill midnight. 

 

I have complained BT and they sent an engineer over(in morning when speed was 50+Mbps), he confirmed there is no fault in line and left. But speed dropped to under 5Mbps again in evening. He also told us that some radio signals might be interferring with wifi signal and suggested to connect by keeping the Hub in differeent locations in house as well as try to connect using ethernet cables to byepass any disturbance from radio signals. None of these suggestions worked. 

 

Called BT again and he did some tests and confirmed that there is no problem in the line.

 

Is there any chance a mod could contact me so that I can make sure that this congestion problem is noted by Bt wholesale as I'm paying for a fibre service but getting adsl speeds. Pointless having fibre speeds in the day when I'm in work. 

 

Thanks in advance

 

0 Ratings
6 REPLIES 6
john46
Distinguished Sage
1,696 Views
Message 2 of 7

Re: BT Infinity Slow in the evenings

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
0 Ratings
khehrasan
Beginner
1,637 Views
Message 3 of 7

Re: BT Infinity Slow in the evenings

Hi John46,

 

Sorry for the delay reply, Below is the screenshot of all the results and speed tests. the issue has already been highlighted to BT custmer care, they  sent a SFI engineer on 15th March, but in the morning when the speed was ok. he set up the router in the master Socket and assured that after 48 hours all will be fine. However we are still facing the problem of slow speed(5-11 MPS) during eveening particularly after 6 PM until midnight. I have been really frustrated with this ongoing issue from the time I subscribed for BT. There is no specific resolution to this problem yet from past 2 months.

 

 

bt broadband availability checker.pngbt speed checker.pngfurther disgnostic 1.pngfurther diagnostis - speed@speed_domain.png

0 Ratings
john46
Distinguished Sage
1,627 Views
Message 4 of 7

Re: BT Infinity Slow in the evenings

It looks very much liker a congestion issue which is outside the remit of BT Consumer and Openreach this part of the network is managed by BT Wholesale who will be aware of the issue and working on a fix however the time period is dependent on what work is needed to increase network capacity
0 Ratings
DanielS
Moderator
Moderator
1,611 Views
Message 5 of 7

Re: BT Infinity Slow in the evenings

Hi @khehrasan,

 

The Poplar exchange has 7 S-VLAN's where infrastructure is required. The target resolution date for each of those S-VLAN's is for the 09/06/2017. When you spoke with our technical teams, did anyone tell you if you were affected by it? We can look into it for you but I can't guarantee that we'll be able to help as, as it stands, further work may be needed. To reach us, click on my user name and then on contact the mods.

 

Thanks

 

DanielS

0 Ratings
DavidM
Moderator
Moderator
1,558 Views
Message 6 of 7

Re: BT Infinity Slow in the evenings

Hi @khehrasan,

 

Thanks for taking my call this evening, nice speaking with you. Just to confirm there is a congestion issue at your exchange with a target fix date of the 28/04.

 

Cheers

 

David

0 Ratings
DavidM
Moderator
Moderator
1,484 Views
Message 7 of 7

Re: BT Infinity Slow in the evenings

Hi @khehrasan,

 

Can you try running the speed test, including the further diagnostics later this evening and posat the results?

 

Cheers

 

David

0 Ratings