I've had BT infinity for a while now and have always had poor upload ~1-2Mb but thats what my profile has been set to according to BT speed checker. I took the option of the free upgrade on option1 to unlock up to 10Mb upload and according to speedchecker my profile is now 10Mb but my upload hasn't changed.
I also noticed my d/l is only ~20Mb although my profile is the full 40Mb. Half tempted to move to option 2 but dno't know if its silly and i won't get the speed. The speed checker says i could get 56 down / 20 up.
i reset the modem but not the home hub. i can give it another whirl when i get home later. the profiles seem to be ok on the speed checker which i guess is good or maybe they are misleading.
if i go to option 2 infinity am i likely to see any improvement?
Line could be longer though, doesn't always take the shortest route unfortunately.
Are your tests being ran wired or wirelessly?
Just ran it again wired:
Got 3Mb down and 1.72Mb up though was done straight after reboot of router and modem.
Profile shows 38.72Mb down and 10Mb up but a long way away from them.
Yea you can contact the mods here https://bt.custhelp.com/app/contact_email/c/4951
They are a B.T care team who are really good at getting issues resolved, it also takes up to 3 days to get a response from them.