cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Contributor
677 Views
Message 1 of 32

BT Infinity Speed Issue, possibly DLM

Hi guys

For a while my internet would disconnect frequently causing the orange flashing light of doom on homehub 5. This would cause slight speed fluctuation but nothing too bad.

I purchased an openreach modem as had been suggested on several similar posts I have read. This seemed to sort things out and that stayed connected since 28/12/16.

Forward to today, I was out of contract so upgraded to 80meg Infinity with a guarenteed minimum of 59meg. Speedtest today still saying 28meg. I understand there is a 10 day settling period so it may increase but my upload speed inreased from 8meg to 15meg so looks like I have definitely been switched over.

 

I have read a few other posts regarding speed and the hub stats. Since switching to openreach modem I cannot seem to view any meaningful data off the HH. How can I get this info?

Also I have ordered an ethernet adapter to run some speed tests as I only have a macbook with wifi only currently. Currently only wired connection is Xbox One and this is seeing a speed of 27.1 D 15.31 U.

 

Would the upgrade potentially reset the DLM if this is a factor or would my connection still remain capped?

 

Thanks

Dom

0 Ratings
31 REPLIES 31
Distinguished Sage
Distinguished Sage
673 Views
Message 2 of 32

Re: BT Infinity Speed Issue, possibly DLM

If you have an Openreach modem the stats will be held in that, not the HH. If it is an Huawei 612 it is a trivial matter to unlock it. See http://www.kitz.co.uk/routers/hg612unlock.htm  There is no 'settling in' period.

 

See my reponse here regarding DLM resets.

0 Ratings
Recognised Expert
669 Views
Message 3 of 32

Re: BT Infinity Speed Issue, possibly DLM

The xDSL line stats are only available in the modem. Do you know what model of OR modem it is and whether it's 'unlocked'?

 

If it's unlocked then you can 'telnet' to the IP address assigned to it or you can use something like DSLstats to monitor.

 

If it's not unlocked and it's the Huawei HG612 3B then there's details of how to unlock at Kitz. See Huawei HG612 FTTC Modem & Line Stats. The ECI variant is not so easy to unlock.

EDIT: @licquorice.... you're like lightning on that keyboard!!!

 

Regards

0 Ratings
Contributor
658 Views
Message 4 of 32

Re: BT Infinity Speed Issue, possibly DLM

Wow

Thanks for the speedy responses.

 

It is the HG612 so i will look into getting it unlocked. 

 

Just looking at hub settings the 'internet' tab is saying it has been conected for 16hours and 'connection' tab is saying 12.5 days. Could this be due to upgrade or do I still have issues with HH?

Cheers

0 Ratings
Recognised Expert
639 Views
Message 5 of 32

Re: BT Infinity Speed Issue, possibly DLM

I don't recall exactly which of those values is reset at what time. There is an unexplained issue with some of the Hub 5 where they seem to drop the WAN connection, but it's unclear why.

 

You should be able to see what went on 16 hours ago by looking in the log (Troubleshooting -> Event Log). Filter on WAN and post them up here.

 

Regards

0 Ratings
Contributor
630 Views
Message 6 of 32

Re: BT Infinity Speed Issue, possibly DLM

Here is its:

00:54:10, 10 Jan.CWMP: HDM socket closed successfully.
00:54:10, 10 Jan.CWMP: HTTP authentication success from pbthdm.x.x.x
00:54:09, 10 Jan.CWMP: HDM socket opened successfully.
00:54:08, 10 Jan.CWMP: session completed successfully
00:54:08, 10 Jan.CWMP: HDM socket closed successfully.
00:54:07, 10 Jan.CWMP: HTTP authentication success from pbthdm.x.x.x
00:54:06, 10 Jan.CWMP: HDM socket opened successfully.
00:54:06, 10 Jan.CWMP: HDM socket opened successfully.
00:54:03, 10 Jan.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
00:54:02, 10 Jan.CWMP: Session start now, server: pbthdm.x.x.x, Event code: 
00:54:01, 10 Jan.CWMP: Initializing transaction for event code 4 VALUE CHANGE
00:53:40, 10 Jan.NTP synchronization success
00:53:25, 10 Jan.NTP synchronization start
00:53:22, 10 Jan.WAN connection ETH connected
00:53:21, 10 Jan.PPP IPCP Receive Configuration ACK
00:53:21, 10 Jan.PPP IPCP Send Configuration Request
00:53:21, 10 Jan.PPP IPCP Receive Configuration NAK
00:53:20, 10 Jan.PPP IPCP Send Configuration ACK
00:53:20, 10 Jan.PPP IPCP Receive Configuration Request
00:53:20, 10 Jan.PPP IPCP Send Configuration Request
00:53:20, 10 Jan.PPP CHAP Receive success : authentication successful
00:53:19, 10 Jan.PPP CHAP Receive Challenge
00:53:18, 10 Jan.PPP LCP Receive Configuration ACK
00:53:18, 10 Jan.PPP LCP Send Configuration ACK
00:53:18, 10 Jan.PPP LCP Receive Configuration Request
00:53:17, 10 Jan.PPP LCP Send Configuration Request
00:53:08, 10 Jan.WAN connection ETH disconnected
00:53:04, 10 Jan.PPP LCP Send Termination ACK
00:53:03, 10 Jan.PPP LCP Receive Termination Request (NONE)

 

I have noticed there is alot of this too:

18:31:12, 10 Jan.

Receive a DHCP request

What do they mean?

 

Thanks

0 Ratings
Contributor
616 Views
Message 7 of 32

Re: BT Infinity Speed Issue, possibly DLM

I did also request BT wi-fi to be turned off too over the last 24-48 hours
0 Ratings
Distinguished Sage
Distinguished Sage
611 Views
Message 8 of 32

Re: BT Infinity Speed Issue, possibly DLM

The PPP LCP Receive Termination Request seems to be an ongoing unexplained phenomenon of the HH that results in a line re-sync. The DHCP requests are just your devices requesting an IP address from the hub.

0 Ratings
Recognised Expert
605 Views
Message 9 of 32

Re: BT Infinity Speed Issue, possibly DLM

@licquorice. Memory failing, but isn't it the Hub sending the termination request that's the odd one? The log is showing received termination which could be explained by something as simple as maintenance on the BRAS eg., it was rebooted.

Presumably the fact there was a rx'd termination request means the HG612 didn't lose sync, but we won't know for sure until there's access to the modem.

@domjoy182. If you do unlock the modem take a look at MyDSLWebStats as a way to monitor the modem.
0 Ratings
Contributor
602 Views
Message 10 of 32

Re: BT Infinity Speed Issue, possibly DLM

I'll admit some of that went over my head. When I have access to ethernet tomorrow I will attempt to unlock the modem.
Will unlocking it have any impact on possible DLM?
Appreciate your help
0 Ratings