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domjoy182
Contributor
717 Views
Message 21 of 32

Re: BT Infinity Speed Issue, possibly DLM

Think I'm back up and running. Just waiting for homehub to sort itself out and start issuing IP addresses again
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domjoy182
Contributor
688 Views
Message 22 of 32

Re: BT Infinity Speed Issue, possibly DLM

@smf22 Do you know if there is a reason I never see the option to run further diagnostics on a wholesale speedtest?

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domjoy182
Contributor
670 Views
Message 23 of 32

Re: BT Infinity Speed Issue, possibly DLM

managed to get on diagnostics

Screen Shot 2017-01-13 at 13.22.51.png

bit confused is the max speed i can get 28.39 or 80??

Screen Shot 2017-01-13 at 13.29.31.png

 

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licquorice
Distinguished Sage
Distinguished Sage
662 Views
Message 24 of 32

Re: BT Infinity Speed Issue, possibly DLM

You should be getting somewhere between 66 and 80, what do the stats from the modem show? There are instructions on Kitz if you are not sure how to get the stats.

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domjoy182
Contributor
652 Views
Message 25 of 32

Re: BT Infinity Speed Issue, possibly DLM

Just managed to unlock modem but now my speed has dropped to 7 meg. Will get the stats now
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domjoy182
Contributor
641 Views
Message 26 of 32

Re: BT Infinity Speed Issue, possibly DLM

@licquorice here are my basic stats. Is this what you were after? 

Screen Shot 2017-01-13 at 14.53.59.png

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licquorice
Distinguished Sage
Distinguished Sage
634 Views
Message 27 of 32

Re: BT Infinity Speed Issue, possibly DLM

Should have asked this before, are you connected to the master socket or an extension? Can you try connecting the modem to the test socket behind the removable faceplate of the master.  Your line speed is nothing like you should be getting but your snrm looks OK.

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domjoy182
Contributor
631 Views
Message 28 of 32

Re: BT Infinity Speed Issue, possibly DLM

As far as I know it is the master socket. It is badged up openreach. there is one in the master bedroom that Id assume that is an extension as its an old style phone socket.

 

Okay I will run a wired test with modem direct to test socket

 

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domjoy182
Contributor
628 Views
Message 29 of 32

Re: BT Infinity Speed Issue, possibly DLM

Here is the result from test socket.

Screen Shot 2017-01-13 at 15.30.45.png

 

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domjoy182
Contributor
625 Views
Message 30 of 32

Re: BT Infinity Speed Issue, possibly DLM

Does this wiring look right with the loose unconnected ends?

Screen Shot 2017-01-13 at 15.38.41.png

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