cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
454 Views
Message 1 of 10

BT Infinity Speed Issues - Again!!

I pay for the top of the range BT Infinity package that states that I should get 75MB download speeds. The last couple of months I have I had varying speeds from 58MB to 75MB. BT comes to fix it, speed goes back up to 75MB and after a few weeks it goes down again. Has anyone else had this problem too?  If so, how can I get BT to fix the issue permanently?

 

 

0 Ratings
9 REPLIES 9
Highlighted
Distinguished Guru
451 Views
Message 2 of 10

Re: BT Infinity Speed Issues - Again!!

Sounds like they aren't fixing anything, just resetting your IP Profile.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Highlighted
Beginner
444 Views
Message 3 of 10

Re: BT Infinity Speed Issues - Again!!

Thanks Ray, any idea how I should proceed with BT, I have them on the phone now.

0 Ratings
Distinguished Guru
441 Views
Message 4 of 10

Re: BT Infinity Speed Issues - Again!!

Request a boost engineer, who will actually do something - find and fix the fault.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Highlighted
Beginner
438 Views
Message 5 of 10

Re: BT Infinity Speed Issues - Again!!

Thanks! 😉

0 Ratings
Highlighted
Beginner
391 Views
Message 6 of 10

Re: BT Infinity Speed Issues - Again!!

UPDATE: I have sent an email to Gavin Patterson regarding my issue and am awaiting a response.

0 Ratings
Highlighted
Beginner
310 Views
Message 7 of 10

Re: BT Infinity Speed Issues - Again!!

Mr Patterson got his team to swing into action and I was assigned a UK Executive to personally deal with my issue. Issue is now resolved, but we are monitoring it for the next few days....;-) 

0 Ratings
Highlighted
Distinguished Guru
302 Views
Message 8 of 10

Re: BT Infinity Speed Issues - Again!!

What happened, did an engineer come?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Highlighted
Beginner
292 Views
Message 9 of 10

Re: BT Infinity Speed Issues - Again!!

Engineer found no fault on the line. Swapped from BT Hub 4 to BT Hub 5 and speed increased to 75.12Mbps d/l and 16.47Mbps u/l. 

0 Ratings
Highlighted
Distinguished Guru
289 Views
Message 10 of 10

Re: BT Infinity Speed Issues - Again!!

That looks like the same thing as your original post.
Hope it works for you 😉
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings