Got a new lnfinity connection and HH5 a couple of weeks ago, new phone cable outlet installed too. Something is wrong with the upload speed and the customer service helpline could not assist.
BT Speedtest results below. Download speed is great but poor upload performance renders the entire service fairly useless. HH reset, device resets etc etc have all been carried out.
Any ideas on how to improve upload?
From Event Log:-
30 Dec. ( 138.130000) PPPoE is up - Down Rate=39993000Kbps, Up Rate=9995000Kbps; SNR Margin Down=17.9dB, Up=13.0dB
.... okay, so my connection is so slow I couldn't upload an image of the BT speedtest, the results are...
Down - 37.49 of 38.71 max
Up - 0.04 of 10.00 max
Solved! Go to Solution.
For reference data from the hub manager...
BT Home Hub 5 (Type A) | Software version 126.96.36.199.83.8.204 | Last updated Unknown
Are you using Ethernet or wifi
Are there any exchange problems. http://usertools.plus.net/exchanges/mso.php
Cant see any relative issues on those sites
(Thanks for your help btw)
According to your hub stats you are getting full speed for Infinity 1.
Have you tried the test socket and a different ethernet cable?
Test socket and different ethernet, no change