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Contributor
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Message 1 of 3

BT Infinity Upgrade Cancels Old Contract?

Probably a stupid question, but I'm currently on BT Broadband and have just completed an upgrade order for Infinity 1.

 

When the upgrade to Infinity takes place, my existing broadband/phone contract will be cancelled right? I don't want to be paying for two connections!

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Recognised Expert
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Message 2 of 3

Re: BT Infinity Upgrade Cancels Old Contract?

When I upgraded from adsl to Infinity, I just signed up to a new 12 month contract. I believe at the end of the 12 months, it goes onto a rolling monthly contract unless you resign /renegotiate a new 12 month contract. Actually, it could have been 18 months......Smiley Indifferent

So no, you shouldn't end up paying for 2 connections.....Smiley Wink

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
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Distinguished Sage
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Message 3 of 3

Re: BT Infinity Upgrade Cancels Old Contract?

once you upgrade your old contract cancels automatically and your new one starts
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