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Contributor
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Message 1 of 3

BT Infinity Upgrade

Hello all

 

We have finally got BT Infinity in our village after months of Yes you have it/No you have not got BT Infinity!

 

At the moment I am on Broadband Option 2 (no contract period).  I phoned to cancel my broadband as Plusnet had a good deal going with 6 months free then £15.99 thereafter for Unlimited Fibre Optic (BT cannot offer anything that good)

 

I then quickly got pushed to customer services who said that they could offer an upgrade with the same price I am paying now and no installation fee and unlimited broadband usage (I am on 40gb at the moment)

 

I went ahead with the offer and then checked the email.

 

Well there was no Unlimited in the order confirmation just the same 40gb.

 

This is where the fun starts.  I phoned up to query the order, but I just could not speak to anyone that I could understand. 

 

They kept putting me through to different departments saying that the person who gave you the deal works in the UK.  I said ok, put me through to them.  After a few mins some other person picked up the phone and said can I help.  I said I want to query an order.

 

The lady said this is Technical not orders I will transfer you.  The line went dead.

 

Why can't I speak to the original person that gave me the deal in the 1st place?

 

Can anyone here give me a number in BT where I can speak to someone in the UK to complain?

 

Regards,

 

Jolo

Jolo0924
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT Infinity Upgrade

try phoning the options team who are uk based 0800800030



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Contributor
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Message 3 of 3

Re: BT Infinity Upgrade

Thanks imjolly.  I will give them a try.

 

Jolo

Jolo0924
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