This is my first post so hopefully I don't do anything wrong.
I've had BT Infinity option 1 for about 5 weeks now and have had some speed problems which I thought were made a bit better after an engineer visited but not so.
My download speed is 19mbps when using an ethernet cable which is OK (upload is sadly only 1mbps but I don't really upload much to be honest).
The problem is wireless which I use on my phone and a PS3 and Wii U.
If I change the wireless channel in the router my wireless speed is virtually as fast as through ethernet (using speedtest.net) with a ping of about 20 to 30 but after about 2 days the wireless gradually drops to 3mbps to 5 mbps with a ping of roughly 200mbps.
I've tried every channel and they always start off really fast but gradually drop to 3 to 5.
I was told I would be getting the brand new router which would be slim enough to fit through my letterbox, which actually came in a big box which didn't fit and had to collect from the sorting office (I didn't realize the Home Hub 4 was the new one at the time). I actually received the HH3 version A which after reading up on I have found gives people a lot of trouble, so recently I asked BT for a version B.
They reluctantly agreed and said they'd send one but after just having received it, it is another version A.
I haven't bothered opening it as I can't see it being any different.
Does anybody have any ideas as to what the problem may be?
Thanks in advance
Have you tried either of the new routers to rule out a problem with your existing one?
The first thing I would do is a factory reset of the homehub by pressing a pin into the recess button on the rear. This can sort out many wireless problems.
I would also suggest that you use inSSider to find the least congested wireless channel and set the home hub to that.
See link for inSSider
There have been many reports of poor wireless on the Homehub 4 so you it might not be too bad getting a homehub 3. Make sure you leave it on 24/7 so that it can do any firmware updates that are needed.
Do not switch off the Openreach modem it should be left on 24/7
Thank you both for you replies.
I only have one new router (type A), my wording probably gave the wrong impression.
I haven't tried resetting the router yet, will give it a go.
How does this solve wireless problems, won't it go back to how it was though?
I have inSSider already (downloade the Android app) and channel 1 seems to be the strongest with the least interference but the slowdown still happens on that channel too.
A reset restores any configuration issues. Yes it will go back to using smart wireless so after it has completed the reset scan using inSSider then set the channel.