I have absolutely no doubt that your BBtalk works fine, i know of many who have the same experience. But when I ordered my Infinity service it was made clear at the time of order that the service was no longer available with Infinity. As I said i queried it and received written confirmation that my BBTalk service had been ceased, which I quoted. My understanding is that there was a cut off date at which new orders of Infinity no longer supported BBTalk, the implication being that those who already had Infinity and BBTalk kept it.
I have had BBTalk for years and in fact it worked for about an hour before I was cut off.
An update that may help you.
I got a link and a password for my BBT from a forum moderator and went to:
If you already have a password, you are home free, otherwise you will have to try and get hold of it.
It then took me to the configuration page where I clicked the configuration link but I got an error page not found. The link started: http://api.home/voipsetup.api?...
I looked at the help and it suggested to go to: http://bthomehub.home
That didn't work either but I know that the .home domain is my local HomeHub box so that fact it is not being resolved to my box anymore must be a 'feature' of BT Infinity. So I changed the the domain part of the URL to the IP address of my HomeHub, which is by default 192.168.1.254 (http://192.168.1.254/voipsetup.api?...) and it worked!
I now have BBT working correctly with my new Infinity HomeHub.
I hope this helps so others trying to achieve the same.
May I again direct you to the main Bt website and look at the packages available....which very clearly shows BtTalk IS available with Infinity and most certainly does work fine. There was maybe still is a rule where you have to use the service in a certain time frame or lose your number.
Who so ever told you BTTalk was not available with infinity mosr certainly gave you erroneous information.
The information came from the BT Talk helpdesk at firstname.lastname@example.org. I have it in writing that my account has been ceased. So it's not erroneous information-it's actually happened, rightly or wrongly. But the e-mail below from the BRoadband Talk people states:-
"I am sorry but the new BT Infinity does not support broadband talk. When your order was taken for the new Infinity service your broadband talk was automatically removed. I apologise if you were not informed of this at that time. Unfortunately there are no updates as to if or when the broadband talk service will be updated to allow it to work along side BT Infinity"
It definately was not ceased due to lack of use- it was used regularly.
Have you a link for the Infinty site showing BBTalk as an option, I can't see the mention of BBTalk on the Infinity pages- not doubting you for a second, just can't see it- if it's there I want my BBTalk back!.
I got my new BT Infinity box today and tried to set up my BBTalk phone by registering and clicking the "Activate" link. I logged in to the BBTalk website OK with my number and password but the configure button failed as appears to be the case with many users so I looked at the command line that had failed.
"api.home" is the problem. That does not seem to work with the Infinity box. I copied the line and substituted "api.home" with 192.168.1.254 in the string and it worked!
Hope this is the solution for all users?!
Think that is my mistake there. I took it that the offer for all calls was through VOIP. I also made contact with Bt over this offer and was more or less told the same. However reading it again, it could well simply be the added free call option to the landline. Sorry for any confusion. I would just sign up again.
That doesn't work for me- i cannot log into the BBTalk website- although as I said before it did work for a short while- in fact when I got my infinity Hub, I could and did activate my BBTalk, only for it to dissapear the following day.
I was planning to upgrade to Infinity about a month ago and was initially advised that Talk would walk but when I checked again with someone on the Infinity team just before commtiting to the uograde, he assured me that Talk was no longer supported via Infinity.
He told me it was initially supported but that this was then withdrawn when they encountered "problems" with the Talk service via Infinity. He could not elaborate or advise when/if Talk would be supported again. As a result I did not upgrade.
At the very least, BT is not making sure all it people & sites are telling the same story, assuming BT themselves actually know themselves what the message is.