They won't do anything because they said they have tried it and the problem is outside their network; same shizz different day unfortunately
Yep I think it may be congestion too. It seems to be worse in peak hours. Virgin had something similar a few years back when areas were oversubscribed.
If I play during "school hours" it's fine most of the time. Between 5 and midnight though it's generally terrible. I've done a glasnost test in peak hours and it says no throttling though.
I've tried playing at different times in the day and everytime it is the same.
Livechat is just infuriating, the guy doesn't have a clue what traffic management is and thought it was a phoneline fault!