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Aspiring Contributor
1,877 Views
Message 41 of 313

Re: BT Infinity and https connection issues

Still can't upload to instagram unless I log in on Openzone, so not fixed here
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Highlighted
Aspiring Contributor
1,859 Views
Message 42 of 313

Re: BT Infinity and https connection issues

I powered down the hub and now all ok, will keep you posted

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Beginner
1,682 Views
Message 43 of 313

Re: BT Infinity and https connection issues

Was pleased to stumble upon this trail as it explains a lot.

 

I'm also a BT Infinity Hub3 user in portishead and every couple of weeks everything using https grinds to a halt.

 

I find that just rebooting the white openreach modem is enough to fix it.

 

I try to avoid rebooting the hub as re-connection is a bit hit an miss and can waste me an hour.

 

I see l someone has opened a tech call several months ago, but clearly it is still not resolved.

 

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Aspiring Contributor
1,669 Views
Message 44 of 313

Re: BT Infinity and https connection issues

This is the same issue that others have reported on a number of other threads include unable to access ebay and an issue I believe with the Thomas Cook web site.

 

All the people find that resetting the WiFi hub forces a new IP address allocation and the site returns. We are trying to work out if it is a DNS issue or a specific router in the network.

 

I did a trace route before and after when it happened to me today...you can find it on this post:

http://community.bt.com/t5/BT-Infinity/Unable-to-reach-ebay-co-uk-anyone-else/td-p/335833/highlight/...

 

If you get the same thing try to capture the before an after and we can narrow down the issue.

 

Peter

 

 

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Recognised Expert
1,649 Views
Message 45 of 313

Re: BT Infinity and https connection issues

Another side effect of rebooting the OR modem is that it could be mistaken for a line fault at the exchange which can mess up the line profile.
Just thought I would mention it as there are lots of threads where people are trying to get thier profiles reset.

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Contributor
1,608 Views
Message 46 of 313

Re: BT Infinity and https connection issues

NatWest secure pages simply impossible to load this morning and still now - anyone on this thread can you check now?

 

https://www.nwolb.com/

 

Or

 

http://www.natwest.com/personal.ashx

(top right link)

 

Even if you are not a NatWest account holder - can you try the page?

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Aspiring Contributor
1,547 Views
Message 47 of 313

Re: BT Infinity and https connection issues

Same problem today when trying to pay on amazon, also had gmail lock up on https still no fix, have changed to Edimax router but same problem, Openreach modem is prime suspect
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Beginner
1,503 Views
Message 48 of 313

Re: BT Infinity and https connection issues

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Contributor
1,497 Views
Message 49 of 313

Re: BT Infinity and https connection issues

Hi jtw,

Thanks, that sounds interesting. I've just posted it to BTCare on twitter to see what they say.

Cheers,
quigger.
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Aspiring Contributor
1,467 Views
Message 50 of 313

Re: BT Infinity and https connection issues

OK, can confirm Openreach Modem is culprit, rebooting router, didnt fix, rebboting modem did fix it.

I'm off to Drayteck for realiable hardware, so HH3 LAN ports hopeless and Modem block odd sites and needs a reboot, not great BT

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