cancel
Showing results for 
Search instead for 
Did you mean: 
boe323
Aspiring Expert
634 Views
Message 171 of 313

Re: BT Infinity and https connection issues

I still say its BT's dns servers causing this, i think everyone is having issues with certain https requests, its just that most people think its there speed and what not, there servers have always been dodgy in this respect.

0 Ratings
Tobes
Aspiring Contributor
599 Views
Message 172 of 313

Re: BT Infinity and https connection issues

Fraddon here. It's really wizzing me off that I can't make payments to sites now.

0 Ratings
Highlighted
fedfan68
Beginner
570 Views
Message 173 of 313

Re: BT Infinity and https connection issues

Just out of interest Tobes, what browser are you using & are you using a BT HomeHub?

The technical genius I spoke to told me it was a problem with Firefox & Internet Explorer & to use Opera!!!!! What sort of answer is that?

I'm sure there's a "bigger picture" here...Have you reported the problems you're having to BT?

0 Ratings
Tobes
Aspiring Contributor
528 Views
Message 174 of 313

Re: BT Infinity and https connection issues

Using Chrome and Firefox. Have a Macbook Pro, 2 Windows 7 PCs and a Laptop running Windows 7. Family members use Chrome and I tend to use Firefox but the problem is in both browsers and using another one isn't an option. I would of asked to speak to their supervisior if they gave that kind of answer. I'm paying + £30 a month for Internet, I expect it to just work.

 

I'm not using the BT Homehub as it suffered from the Loopback problem so bought a Asus N56U router. I know the problem might have been fixed now but I have spend £80 on a router and I'm not going back to the homehub.

 

I haven't reported the problems yet. A indian call center is what's putting me off plus if they have to send a engineer out it's going to be difficault (as I work night shifts). I need to get round it though. Family members can't use facebook, I can't buy things online, google sometimes doesn't work. To top it off the 39MB down I was getting has now dropped to 32 and has been like that for a month.

 

If any BT mods read this can you please get in touch as I'm starting to just get plain annoyed with this.

0 Ratings
Guru
512 Views
Message 175 of 313

Re: BT Infinity and https connection issues

The mods usually need to be asked explicitly. http://bt.custhelp.com/app/contact_email/c/4951. But be aware they take 3 working days to reply: sometimes more if busy.
0 Ratings
jazzguy
Aspiring Expert
494 Views
Message 176 of 313

Re: BT Infinity and https connection issues

For the past few days I have been unable to log on to Natwest Internet banking. I am using the HH3. I've tried 2 desktops (running Win 😎 and a laptop (with Win 7) and various browsers.

 

NatWest say that this is a known problem with BT and that there's nothing they can do to fix it although they have referred by problem to another technical team.

 

On their advice, I rebooted the HH3 but that made no difference.

 

I am, incidentally, located 18 miles north of Bristol. The problems with Natwest is recent.  

 

In looking for a solution I found this thread and can see that others have suffered similar problems. I'd welcome any thoughts on solutions. 

 

 

0 Ratings
fedfan68
Beginner
372 Views
Message 177 of 313

Re: Secure site (https) issues with home hub 3

I too have the same problem accessing https sites, mine has been ongoing for about 18 months. I'm not on Infinity, although I'm being upgraded tomorrow. I've had new hubs sent, which have cured the problem for 3-4 months or so, only for it to return.

My latest complaint to BT about this issue resulted in being told to change browsers to Opera!!! I tried it, very quick browser, but soon had the same problem return.

 

NatWest seem to know that this is a known problem with BT, so why dont BT?

0 Ratings
Tobes
Aspiring Contributor
417 Views
Message 178 of 313

Re: BT Infinity and https connection issues

OK so I had a engineer out to fix my line speeds and to try and sort out the secure site problem. He said he had heard of the problem before but didn't know the solution. He got on the phone to his guys and they said it could be my virus guard. We have multiple devices (Win, OSX and Android) and we know it's not that as we have switched routers as well. All he could do was to say it must be a problem on BT wholesales end and to give them a call. I haven't yet.

 

I'm also getting a error when trying to log into Natwest. It's saying how I must have pressed back or forward in my browser when I try and sign in.

 

*sigh*

0 Ratings
soulfiemage
Beginner
353 Views
Message 179 of 313

Re: Secure site (https) issues with home hub 3

I've had the same forever with infinity and BT do not appear that worried about it. I got an email from a support guy in India that completely ignoreeverything I told him. He wanted to go through the ridiculous standard script, instead of noting I'd bought an entirely different router to solve the problem. they ignored my information regarding using google and opendns, ,multiple devices and operating systems and browsers. 

 

In short they were taking the cheap fob off route, at least that's how it seems. No reading my information, just crappy scripted non problem addressing answer that actually means the moment there is a better alternative locally, I will be taking it,

 

portishead has had this problem since day one of infinity and I believe much of the surrounding area. I think BT are deeply wrong on every level to ignore it and I hope someone somewhere finds a way to force them to realise this is a REAL anger causing issue that will cost them actual business,

 

BT FIX HTTPS please because we've had it for way way too long,

 

fyi it's not home hub three, its not your browsers, pc or network, change DNS servers but it isn't a full fix, just a fifty percent better fix,

0 Ratings
soulfiemage
Beginner
352 Views
Message 180 of 313

Re: Secure site (https) issues with home hub 3

I should clarify, there is nothing you can do in house, except change DNS that makes much difference. And the DNS fix is partial. 

 

BT deny it, I think, because there's something fundemental in how their service monitors the network that they do not wish to change but causes issues. Tin foil hat time ..

0 Ratings